Rating Details:
The property manager was very unhelpful.
The vacation rental was clean.
I was very happy with the location.
I was very satisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
Firstly, the house and location was perfect. Been vacationing in the area now for our 30 years and we try a new place each time we visit as a family, but this time was the worse in 30 years. Construction is everywhere on different degrees. But very disappointed that the management company didn't flag that 15 feet away, there was from 7a-3pm concrete jack-hammers, concrete block dumping intro trucks and earth shaking noise that sent our family to tears. The kids were hiding in their room with door closed and refused to come out in the morning for breakfast, the wife was under pillows so she could sleep...what this did was destroy our experience at the beach and pushed us away from the house so we never got to enjoy all the things you see listed in the description from 7am-5pm. I finally called the management company and politely explained the situation and she could barely hear me on the phone and knew that we are not happy. She said she would escalate this to the billing dept to look into a refund and she would call me back during our stay - which she never did nor have we (as of 3/14) heard or seen any kind of compensation for this nightmare. And yes, she made it very clear there is a clause in our contract that they cannot be responsible for construction disruption in the area. I totally understand and I have been in a condo where there was construction happening nearby...but this was unacceptable.Why Beanchmark Management could not have flagged this in the rental/property description is beyond me - it clearly needed to say "During March 2022, construction is happening next door that may impact your experience". It is a simple line that does 2 things....1) Tells you of a possible disruption that may impact your stay and sets expectations for a renter and 2) clearly shows they are proactive and care about their customers so they will come back again because they had a great experience - or knew ahead of time.