Santana Vacations from $288

Outstanding customer service

Nice apartment. Some issues though. The washing machine leaked and while we reported that, the management team showed no interest in fixing it. We couldn’t get laundry dry in the apartment. Initially we asked for and were promised a fan, then we were told that the room with the dryer could be left unlocked for us, then it was locked while our laundry was in the machine, then management finally just told us where the key is kept. Apartment is only refreshed and serviced as standard once a week. We had a two week stay. No cleaning equipment provided as standard to enable guests to clean the apartments ourselves. Not even a broom to sweep the floors which get dirty quickly. No cleaning products provided. Appreciate that everyone has different standards but this isn’t ok considering the price point. The courtyard at the back could potentially be lovely but the plants need cutting back. We booked here particularly because the apartments have outdoor space but our balcony was very dark. Also see comment above about drying laundry, cutting back the plants would improve air circulation and enable the sun to get to the space to get stuff dry. Plants also attract bugs. Management were responsive but we found that we’d report something, they’d offer a good solution and then back pedal to a solution that wasn’t as helpful, e.g when we asked for a fan. Overall, looks great on the surface but look beneath and less good underneath.

This hotel would be great if it wasn’t for a couple of things. The pools close early. Sun goes down at 9pm, but all amenities are closed at 6pm. When you are done exploring for the day, the amenities are closed when you want to use them most. The room needs renovation. The pillows were terrible and the bed is stiff as a board. Parking is a nightmare. They advertise that they have parking, but it was sold out all 5 nights. The only other viable option is at the casino. It’s right next door and the same price nightly, but there are no in and out privileges. This leaves you having to plan your day around only leaving once, which limits your ability to leave multiple times a day. Don’t advertise that you have parking if it is always full. Other than that, great hotel. Beautiful views. And beautiful pools when they are open.

The staff were amazing! The food was wonderful, our room and view was perfect. Thank you for the beautiful hospitality and memories 💗

The resort is amazing, super clean. The buffets are excellent, tons of selections, staffs are very friendly. The room was spacious and perfect. We really enjoy are stay, and we will be back.