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"Was initially given a room with partially completed maintenance and a door that did not lock. Had to move room which was much better. Overall the Grand Hotel needs some serious TLC and is currently not so grand. We wouldn’t consider it good value for money."

"Very good accommodation. Room was clean fresh and well presented. Staff were welcoming, friendly and helpful."

"Small but cosy room clean and nice staff "

"For an older property, you will expect some flaws and these are generally minor overall. The entrance, stairs and communal areas are well presented, were clean and smelled clean. The room we were in (203) was in a good condition overall, but was showing its age in some places. The windows are painted closed, but are single glazed, so transmit all outside noise. The curtains do not fully block out of the exterior hotel lights (which are on all the time from what I could see) The rail in the wardrobe was on the floor of the wardrobe as an ironing board and desk fan had been stored in there. The bedding was clean, but there were blood stains on the actual pillow itself. A great hotel for its location and price point however. Have stayed here previously and would stay again. "

"It’s definitely a get what you pay for type of stay. I arrived quite late in the evening, wanted to just settle and sleep but when I entered my room, there was no bedding, pillow cases or anything for that matter. To be fair the staff member was extremely apologetic and made up my bed for me, but it’s a simple thing to check when you know you have bookings, toilet roll was sparse and no one seemed to be on the front desk to ask, I had a small circle of soap as no shower gel or shampoo was provided. The beds comfy enough and if you want a bed to stay in, it’s probably the place, but if you’re looking for glam and wowness, probably don’t. The staff do remind you that the lift is small and can only fit one person, which is accurate. It definitely needs a touch of love and just some attention to detail such as checking rooms are ready for when people are staying, which you think would’ve been done as the check in isn’t until 2pm. Overall, I probably wouldn’t stay again, but it was a bed and somewhere to sleep"

"Nice and clean friendly staff away from central no"

"Stayed here for 2 nights and everything was perfect. Clean everywhere, great nights sleep and breakfast was lovely, great options to choose from. Would certainly stay again, Thank you Mansion house!"

"Room was really quirky, lovely comfortable bed and crisp linen. Receptionist on Sunday morning was lovely and the guy on night duty was a star ( sorry can’t remember there names). Great location too."

"Lovely hotel,staff friendly and helpful easy to contact them,room was comfortable and clean had everything we needed,close to all amenities and town centre."