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"Great welcoming staff. Old hotel, old spots of pee on the floor from dogs, old furniture all togheder. Old but clean. The owners must to invest, the staff does the best with what do they have. Food excelent. Also a big problen: NO Heating source available in the room. The radiators was cold, the windows (in multiple rooms which I tested so far) are NOT closing properly in order to keep the cold outside. So please invest in windows and heating, and maybe new carpets on the floors. "

"The hotel was clean and the room itself was large, which I appreciated. However, the furniture was very limited — just one small chair and a desk, with only a tiny bedside shelf. The room really needs at least a proper case stand or luggage rack to make it more practical for guests. I was also given one of the furthest rooms from reception despite the hotel clearly not being full, which felt unnecessary and inconvenient but often seems to be the case when booking through Expedia."

"Check in poor & disorganised. Key hadn’t been coded properly so we couldn’t enter room. Booked a table for 8pm in restaurant & sat at the same table for afternoon drinks, we knew this as it had our name on the reservation & time of booking, I even took a photo & sent it to my daughter. Came into the bar & my husband pointed out that 4 people were sat at our table eating a meal & went on to look at menu again. I mentioned this to bar lady & she said they will be finished by 8pm, I said I think not as looking at dessert menu. I went across & very politely said we had the table booked from 8pm, are you aware, lady at table said no. I said no worries & returned to bar. I spoke to the man behind the bar, Alex, & he said he had other tables. I explained that we would like the table allocated to us earlier on that we had seen. The bar lady then started speaking & when I replied she said she was serving another customer when in fact she was not I pointed out that she was warming milk in a jug, she said yes for another customer having coffee at their table. I continued to speak Alex & she chipped in, when she had stated she was dealing with another customer, I said shut up. I realise I should not have done but she was being very disagreeable. Alex had asked her who had altered the table & she said it was her. Spoke to Alex & said I no longer felt like eating after this, he said no problem, turned & walked away. This is unacceptable in hospitality, rude & unprofessional."

"Clean rooms with attentive staff, excellent breakfast. "

"Old fashioned courtesy and service. Proper tablecloths and cutlery and an excellent varied menu."

"This is in a great location, with a great view from the garden across to the Abbey. Really happy with the room and the staff were lovely and very helpful. We also had our evening meal here, which was lovely and great value. I would definitely stay again. "

"Excellent breakfast. Friendly and helpful staff. Parking and luggage drop off is a challenge, especially when special events are happening in Whitby."

"Easy parking room very clean 10 min to crntre"

"The room was very small and the bed was a small double which again is small. That been said shower was very good and the location was good I clearly got it wrong as I thought we were getting what now looks like the cottages and not a room. That was my fault and not the owners"