The hotel staff was so kind and accomodating. We happened to stay during the recent earthquake that resulted in damage to the hotel's water/sewage system, which left the hotel rooms without water. The hotel staff assisted us with moving to their sister hotel, Hotel Metropolitan East. They literally walked/escorted us over and we had a new upgraded room within 5-10 min. No hassle at all.
Let me say this...if I had to pick a hotel to be at during an earthquake, it would Hotel Metropolitan Sendai! We definitely will be staying here every time we visit Sendai.