COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

4.4
Excellent
Rating 5 - Excellent. 548 out of 992 reviews
5 - Excellent 55%
Rating 4 - Good. 369 out of 992 reviews
4 - Good 37%
Rating 3 - Okay. 54 out of 992 reviews
3 - Okay 5%
Rating 2 - Poor. 14 out of 992 reviews
2 - Poor 1%
Rating 1 - Terrible. 7 out of 992 reviews
1 - Terrible 1%

4.5/5

Cleanliness

4.5/5

Staff & service

4.2/5

Amenities

4.4/5

Property conditions & facilities

1/5 Terrible

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
Very old.cheep.
Stayed 1 night in May 2021

3/5 Okay

Business traveler, Traveled with partner
Liked: Cleanliness, property conditions & facilities
The property is well known in Sendai and very visible from Sendai station. Easy to access. The hotel itself was fine, but we felt that we paid quite a lot for the name rather than anything better than other more economical hotels in Japan. Check-in staff were very curt and not as friendly or engaging as I’ve come to expect from Japanese hospitality services. Check-out was easy and the staff were friendlier than the afternoon/evening shift. The room was clean and comfortable with a pretty good view of the shops around Sendai station. We lived in Sendai for six years and chose to spend our last night at the Metropolitan before moving to Kansai thinking it would be a pretty exciting and nice way to close the Sendai chapter. Overall, we were underwhelmed and the treatment of the check-in staff left a sour taste that tinged the entire stay. I doubt we will stay there again upon subsequent visits to Sendai.
Stayed 1 night in Feb 2021

5/5 Excellent

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel staff was so kind and accomodating. We happened to stay during the recent earthquake that resulted in damage to the hotel's water/sewage system, which left the hotel rooms without water. The hotel staff assisted us with moving to their sister hotel, Hotel Metropolitan East. They literally walked/escorted us over and we had a new upgraded room within 5-10 min. No hassle at all. Let me say this...if I had to pick a hotel to be at during an earthquake, it would Hotel Metropolitan Sendai! We definitely will be staying here every time we visit Sendai.
Stayed 3 nights in Feb 2021

5/5 Excellent

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020

5/5 Excellent

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very clean, good service and good location (adjacent to the Sendai train station) love it.
Stayed 4 nights in Feb 2020