“I had spent extra on my room for an ocean view, expecting an ocean view balcony like in the pictures of the rooms, and was expecting a luxurious stay. Instead I arrived to a very basic hotel room with a small window looking out at the ocean. I was immediately disappointed. I went to the front desk, wondering if maybe I had been booked into the wrong room. They explained that most of the ocean view rooms have a large balcony, but a small number of them do not, and all ocean view rooms are the……