Does not warrant five star rating
Posted Nov 27, 2014
Difficult to find without a GPS. Parking facilities poor. Indoor parking expensive., difficult to get out of.
No information regarding restaurant opening times etc. At 8.00 pm we tried to enter the restaurant, door locked, called receptionist who came to the restaurant door, knocked, no reply and the inside light was then turned off. She then went and entered the restaurant by another entrance and we heard arguments, shouting.
We then went to the nearby hotel, Casa de Carmona, another supposedly five star hotel. We were the only people in the restaurant. We ordered our meal and a bottle of white wine. We were brought water without ordering which was poured from a jug, which was then removed from the table. He then brought a bottle of wine, which he proceeded to open and poured into both glasses without the opportunity to taste / reject. The wine turned out to be acceptable. He then took the bottle away, there was not a cooler by the table, and we had to ask each time to have our wine and water glasses refilled. On paying the bill, we found that we had been charged twenty six euros for the wine. When we queried why we had not been shown the wine list, they were not forthcoming, but kept insisting that they were a five star hotel, so this is how we presume they operate. The meal was acceptable, but the portions of hake were meagre and the meal was padded out with small cheese on toast. The final bill was ninety five seventy euros for two.