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Outdoor pool
Minibar, in-room safe, individually decorated, desk
Minibar, in-room safe, individually decorated, desk
Minibar, in-room safe, individually decorated, desk

Guest reviews

4.5/5 Wonderful
355 reviews
Guests rated this property 4.6/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air Conditioning
  • Spa
  • Restaurant

Map

Explore the area

Popular LocationLuohu Commercial City15 min walk
Popular LocationDongmen Pedestrian Street19 min walk
Popular LocationLuohu Port2 min drive
AirportShenzhen (SZX-Shenzhen Intl.)46 min drive

Choose dates to view prices

  • Club Room, 1 King Bed

    5/5 guest room rating

    Room amenities

    • 495 sq ft
    • Sleeps 3
    • 1 King Bed
    More detailsClub Room, 1 King Bed
  • Deluxe Room, 1 King Bed (Club Access)

    Room amenities

    • 495 sq ft
    • Sleeps 3
    • 1 King Bed
    More detailsDeluxe Room, 1 King Bed (Club Access)
  • Deluxe Room, 1 King Bed

    5/5 guest room rating

    Room amenities

    • 646 sq ft
    • Sleeps 3
    • 1 King Bed
    More detailsDeluxe Room, 1 King Bed
  • Grand Suite, 1 King Bed

    5/5 guest room rating

    Room amenities

    • 700 sq ft
    • Sleeps 3
    • 1 King Bed
    More detailsGrand Suite, 1 King Bed
  • Room, 1 King Bed

    4.6/5 guest room rating

    Room amenities

    • 495 sq ft
    • Sleeps 3
    • 1 King Bed
    More detailsRoom, 1 King Bed
  • Room, 2 Twin Beds

    4.6/5 guest room rating

    Room amenities

    • 495 sq ft
    • Sleeps 3
    • 2 Twin Beds
    More detailsRoom, 2 Twin Beds
  • Apartment, 1 Bedroom

    Room amenities

    • 969 sq ft
    • Sleeps 3
    • 1 King Bed
    More detailsApartment, 1 Bedroom
  • Club Room, 2 Twin Beds

    5/5 guest room rating

    Room amenities

    • 495 sq ft
    • Sleeps 3
    • 2 Twin Beds
    More detailsClub Room, 2 Twin Beds
  • Grand, Executive Suite

    Room amenities

    • 861 sq ft
    • Sleeps 3
    • 1 King Bed
    More detailsGrand, Executive Suite
  • Premier Suite, 1 King Bed

    Room amenities

    • 1399 sq ft
    • Sleeps 3
    • 1 King Bed
    More detailsPremier Suite, 1 King Bed
  • Room, 2 Twin Beds, View

    5/5 guest room rating

    Room amenities

    • Sleeps 3
    • 2 Twin Beds
    More detailsRoom, 2 Twin Beds, View
  • Room, 1 King Bed, View

    5/5 guest room rating

    Room amenities

    • Sleeps 3
    • 1 King Bed
    More detailsRoom, 1 King Bed, View

The average per-night price is based on the lowest price found within the past 24 hours for the next 30 nights. All prices exclude taxes and fees and are based on a 1-night stay for 2 adults. Prices and availability subject to change. Additional terms may apply.

About this area

Shenzhen

Located in Luohu neighborhood, Grand Hyatt Shenzhen is connected to a shopping center. Dongmen Pedestrian Street and Huaqiangbei are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Happy Coast and Hong Kong Wetland Park. Don't miss out on a visit to Window of the World.

Visit our Shenzhen travel guide
Map
Popular Location

What's nearby

  • Luohu Commercial City - 15 min walk
  • Huaqiangbei - 16 min walk
  • Dongmen Pedestrian Street - 19 min walk
  • Luohu Port - 2 min drive
  • Shenzhen Central Park - 4 min drive

Getting around

  • Grand Theater Station - 10 min walk
  • Shenzhen Station - 15 min walk
  • Shenzhen Intl. Airport (SZX) - 46 min drive

Restaurants

  • China Lodge — 1 min walk
  • Belle-Vue — 1 min walk
  • 鮮芋仙 - 6 min walk
  • 佛齋蓮路素食府 - 8 min walk
  • 蓮路素食府 - 8 min walk

About this property

Grand Hyatt Shenzhen

Luxury hotel connected to a shopping center in Shenzhen with 8 restaurants
8 restaurants, a full-service spa, and an outdoor pool are available at this hotel. Free WiFi in public areas and free self parking are also provided. Additionally, a fitness center, massage/treatment rooms, and 24-hour room service are onsite. All 471 individually decorated rooms provide free WiFi, free wired Internet, and iPod docks. For a bit of entertainment, LED TVs come with cable channels, and guests will also appreciate thoughtful touches like bathrobes and slippers.
Grand Hyatt Shenzhen offers 471 air-conditioned accommodations with iPod docking stations and minibars. Each accommodation is individually decorated. 40-inch LED televisions come with cable channels. Bathrooms include separate bathtubs and showers, bathrobes, slippers, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include safes and complimentary bottled water. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Shui Xiang Spa has 13 treatment rooms. Services include facials, body scrubs, body treatments, and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy.

The spa is open daily.

Cleaning and safety practices

Enhanced cleanliness measures

Follows standard sanitization guidelines of GBAC STAR - Hyatt
Disinfectant is used to clean the property

Social distancing

Social distancing measures in place

Safety measures

Hand sanitizer provided
Masks available
Personal protective equipment worn by staff
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and transportation

  • Free self parking
  • 24-hour roundtrip airport shuttle (surcharge)
  • Airport shuttle at scheduled times, on request

Food and drink

  • Buffet breakfast available for a fee daily 6:30 AM–10:30 AM: CNY 216 per person
  • 8 restaurants
  • 24-hour room service

Things to do

  • Designer stores
  • Fitness center
  • Full-service spa
  • Outdoor pool
  • Shopping mall
  • Yoga classes

Family friendly

  • Babysitting/childcare (surcharge)
  • Dry cleaning service
  • Laundry facilities
  • Outdoor pool

Conveniences

  • Elevator
  • Free newspapers in lobby
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Wedding services

Languages spoken

  • Chinese
  • English

Business services

  • 1 meeting room
  • Business center
  • Conference space (29805 square feet)

Spa

  • 13 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body treatments
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massages
  • Massage/treatment rooms
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
  • Accessible bathroom
  • Assistive listening devices available
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk

More

  • Couples dining
  • Designated smoking areas
  • Romance packages available

Room amenities

Bedroom

  • Air conditioning
  • Linens

Bathroom

  • Bathrobes
  • Hair dryer
  • Separate bathtub and shower
  • Towels

Entertainment

  • 40-inch LED TV
  • Cable channels
  • iPod dock

Food and drink

  • Free bottled water
  • Minibar

More

  • Desk
  • Free newspapers
  • Individually decorated
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone
  • Restaurant dining guide
  • Safe
  • Slippers

Policies

Check-in

Check-in from 2:00 PM - midnight
Late check-in subject to availability
Minimum check-in age - 15

Check-out

Check-out before noon
Late check-out subject to availability

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
24-hour airport shuttle service is available on request
Fees may apply; contact the property in advance to make arrangements

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

American ExpressDiners ClubJCB InternationalMastercardVisa

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for buffet breakfast: CNY 216 per person (approximately)
  • Airport shuttle fee: CNY 700 per vehicle (one-way)
  • Late check-out is available for a fee (subject to availability, amount varies)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
  • This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Disinfectant is used to clean the property.
  • The property affirms that it follows sanitization practices of GBAC STAR - Hyatt guidelines.
  • Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
This property requires guests to wear swimming caps while in the pool.

We should mention

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms

National rating

For the benefit of our customers, we have provided a rating based on our rating system.

Property is also known as

Grand Hyatt Shenzhen
Grand Hyatt Shenzhen Hotel
Shenzhen Grand Hyatt
Grand Hyatt Shenzhen Hotel
Grand Hyatt Shenzhen Hotel Shenzhen
Grand Hyatt Shenzhen Shenzhen
Grand Hyatt Shenzhen Hotel Shenzhen

Frequently asked questions

Can I cancel my reservation for free at Grand Hyatt Shenzhen and receive a full refund?
Yes, Grand Hyatt Shenzhen offers free cancellation on select room rates, because flexibility matters! Please refer to Grand Hyatt Shenzhen cancellation policy on our site for more details about any exclusions or requirements.
How much does it cost to stay at Grand Hyatt Shenzhen?
As of Jul 12, 2020, prices found for a 1-night stay for 2 adults at Grand Hyatt Shenzhen on Jul 18, 2020 start from $114, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Does this property have a pool?
Yes, this property has an outdoor pool.
Is this hotel pet-friendly?
No, pets are not allowed at this property.
How much is parking at this hotel?
Self parking is free at this property.
What time is check-in at this property?
Check-in is from 2:00 PM–midnight. Late check-in is available during limited hours.
What time is check-out at this property?
Check-out is at noon. Late check-out is available for a fee (subject to availability).
Does this property provide a shuttle to the airport?
Yes, there's an airport shuttle. A fee of CNY 700 per vehicle, one-way, applies.
Where is this hotel located?
Located in Luohu, this luxury hotel is within 1 mi (2 km) of Huaqiangbei, Dongmen Pedestrian Street, and Luohu Port. Shenzhen Convention and Exhibition Center and Coco Park are also within 6 mi (10 km). Grand Theater Station is 10 minutes by foot and Guomao Station is 11 minutes.

Guest reviews

Overall score and ratings for Grand Hyatt Shenzhen

4.5
Wonderful
5 - Excellent
222
4 - Good
107
3 - Okay
17
2 - Mediocre
6
1 - Poor
3
4.6
Cleanliness
4.5
Service and Staff
4.6
Amenities
4.6
Property condition

1/5

  • Liked: Property conditions & facilities
  • Disliked: Staff & service

Check in and room services very slow

Stayed 2 nights in Dec 2019

5/5 Excellent

  • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Jan 2020

3/5

    This traveler didn’t leave comments with their review
    Stayed 2 nights in Dec 2019

    5/5 Excellent

    • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

    Stayed 1 night in Nov 2019

    4/5 Good

    • Liked: Staff & service, property conditions & facilities, room comfort

    Stayed 2 nights in Nov 2019