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I can't believe the level of service and the quality of the room for this price! The concierge was extremely helpful rescheduling my flight. The Horizon Club option was a great choice with daily complementary breakfast, tea, and happy hour. I will definitely stay here again!
I had a late check in, but the entrance to the hotel was grand. The restroom included a stand in shower as well as a sit in tub. The taxi ride to the airport was a full 30 minutes without traffic at 5:30 a.m. The concierge was helpful in determining at what time I would need to leave to make it to ...
booked 3 rooms thru Expedia . Rooms 2522, 2525 & 2510. rooms have fresh duvets & pillows but the beds are hard. Room 2510 bathroom has a bad smell of drainage . I told my friend staying at 2510 to request for a room transfer, but my friend said he can still bear the bad drainage smell for 2 days, ...
We had a great stay the staff were all very welcoming and helpful. Hunk Cheng on the concierge desk did an outstanding job organising a game of golf for us at Wind Hill . The smorgasbord was good value for money but remember to get a discount voucher from reception.
English speaking is limited, even at the concierge. Not too friendly either. The hotel itself is quite good for the price, the room sizes are large and the view from hotel room is serene!
The staff was extremely helpful and ther service great the location is in the center of everything! Their two restaurants are also ideal!
Particularly striking is the quality of the well-trained staff. Stand-out examples were concierges Allan and Chris as well as assistant food and beverage manager Rafael Macala. Many English speakers and entire staff appear to be very happy with their jobs. The hotel itself is only 4 years old, and ...
Even though the hotel location is a bit far from the city center it was easily accessible by taxi. For convenience to Shenzen airport, with its facilities it would be difficult to find a better hotel anywhere. Checking in and out was for a China hotel extremely smooth and hassle free. My room totally ...
Fittings in room a little dated now, and windows in living area poorly sound insulated, leading to high overnight noise from busy intersection below hotel. Bedroom well insulated though. Staff could do a little more - had to find taxi ourselves as concierge wasn't interested in assisting.
Booked a room without window. Room size not big. just nice, abit dated Location is perfect for shopping, just right on the Laojie shopping district. Laojie is really a nice, people are general honest and price competitive. Breakfast has limited variety, so just eat a little and head over to Laojie ...
Excellent stay...enjoyed swimming, billiard, nice breakfast compared to Baolilai Hotel in Shenzhen where I've had very bad experience.
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