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Indoor pool
Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds
Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds
Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Guest reviews

4.4/5 Excellent
140 reviews
Guests rated this property 4.5/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air Conditioning
  • Spa
  • Restaurant

Map

Explore the area

Popular LocationShenzhen Grand Theater5 min walk
Popular LocationLizhi Park13 min walk
Popular LocationShenzhen Museum15 min walk
AirportShenzhen (SZX-Shenzhen Intl.)44 min drive

Choose dates to view prices

  • Deluxe Room, 2 Twin Beds

    5/5 guest room rating

    Room amenities

    • 517 sq ft
    • City view
    • Sleeps 3
    • 2 Twin Beds
    More detailsDeluxe Room, 2 Twin Beds
  • Deluxe Room, 2 Twin Beds

    Room amenities

    • 538 sq ft
    • City view
    • Sleeps 3
    • 2 Twin Beds
    More detailsDeluxe Room, 2 Twin Beds
  • Grand Room, 2 Twin Beds

    Room amenities

    • 517 sq ft
    • Hill view
    • Sleeps 3
    • 2 Twin Beds
    More detailsGrand Room, 2 Twin Beds
  • Deluxe Room, 1 King Bed, City View

    5/5 guest room rating

    Room amenities

    • 484 sq ft
    • City view
    • Sleeps 3
    • 1 King Bed
    More detailsDeluxe Room, 1 King Bed, City View
  • Deluxe Room, 1 King Bed

    Room amenities

    • 463 sq ft
    • Hill view
    • Sleeps 3
    • 1 King Bed
    More detailsDeluxe Room, 1 King Bed
  • Room, 1 King Bed

    Room amenities

    • 538 sq ft
    • City view
    • Sleeps 3
    • 1 King Bed
    More detailsRoom, 1 King Bed
  • Room, 1 King Bed

    Room amenities

    • 538 sq ft
    • Hill view
    • Sleeps 3
    • 1 King Bed
    More detailsRoom, 1 King Bed
  • Grand Room, 1 King Bed, City View

    Room amenities

    • 560 sq ft
    • City view
    • Sleeps 3
    • 1 King Bed
    More detailsGrand Room, 1 King Bed, City View
  • Grand Room, 1 King Bed

    Room amenities

    • 560 sq ft
    • Hill view
    • Sleeps 3
    • 1 King Bed
    More detailsGrand Room, 1 King Bed
  • Grand Room, 2 Twin Beds, City View

    Room amenities

    • 581 sq ft
    • City view
    • Sleeps 3
    • 2 Twin Beds
    More detailsGrand Room, 2 Twin Beds, City View
  • Suite, 1 King Bed (Allure, Skyline View, 1 Bedroom)

    Room amenities

    • 1055 sq ft
    • Hill view
    • Sleeps 3
    • 1 King Bed
    More detailsSuite, 1 King Bed (Allure, Skyline View, 1 Bedroom)
  • Suite, 1 King Bed, Non Smoking (Caroline Astor)

    Room amenities

    • 753 sq ft
    • Hill view
    • Sleeps 3
    • 1 King Bed
    More detailsSuite, 1 King Bed, Non Smoking (Caroline Astor)
  • Suite, 1 Bedroom, Non Smoking (Metropolitan, 1 Bedroom, Skyline View)

    Room amenities

    • 1109 sq ft
    • Hill view
    • Sleeps 3
    • 1 King Bed
    More detailsSuite, 1 Bedroom, Non Smoking (Metropolitan, 1 Bedroom, Skyline View)
  • Suite, 1 Bedroom, Non Smoking (Shenzhen, 1 Bedroom, Skyline View)

    Room amenities

    • 947 sq ft
    • Hill view
    • Sleeps 3
    • 1 King Bed
    More detailsSuite, 1 Bedroom, Non Smoking (Shenzhen, 1 Bedroom, Skyline View)
  • Suite, 2 Bedrooms, Non Smoking (St. Regis, 2 Bedrooms, Skyline View)

    Room amenities

    • 1163 sq ft
    • Hill view
    • Sleeps 3
    • 1 King Bed
    More detailsSuite, 2 Bedrooms, Non Smoking (St. Regis, 2 Bedrooms, Skyline View)

The average per-night price is based on the lowest price found within the past 24 hours for the next 30 nights. All prices exclude taxes and fees and are based on a 1-night stay for 2 adults. Prices and availability subject to change. Additional terms may apply.

About this area

Shenzhen

Located in Luohu neighborhood, The St. Regis Shenzhen is connected to a shopping center. Shenzhen Grand Theater and Shenzhen Museum are cultural highlights, and some of the area's popular attractions include Window of the World and Happy Valley. Don't miss out on a visit to OCT East Water Park. Our guests appreciate the hotel's convenience to public transportation: Hongling Station is 12 minutes by foot and Grand Theater Station is 13 minutes.

Visit our Shenzhen travel guide
Map
Popular Location

What's nearby

  • Shenzhen Grand Theater - 5 min walk
  • Lizhi Park - 13 min walk
  • Shenzhen Museum - 15 min walk
  • KingKey 100 and KK Shopping Mall - 16 min walk
  • Dongmen Pedestrian Street - 9 min drive

Getting around

  • Shenzhen Station - 3 min drive
  • Hongling Station - 12 min walk
  • Shenzhen Intl. Airport (SZX) - 44 min drive

Restaurants

  • Decanter — 1 min walk
  • Malt — 1 min walk
  • 外婆家 - 4 min walk
  • Natural - 6 min walk
  • Healthy food restaurant + free juice & ice water - 7 min walk

About this property

The St. Regis Shenzhen

Luxury hotel connected to a shopping center in Shenzhen with 3 restaurants
This hotel features 3 restaurants, a full-service spa, and an indoor pool. Free WiFi in public areas and free self parking are also provided. Other amenities include 2 bars/lounges, a 24-hour health club, and a coffee shop/café. All 290 rooms boast indoor private spa tubs and deep soaking tubs, plus washers/dryers and LCD TVs with digital channels. Guests will also find pillowtop beds, iPads, and 24-hour room service.
The St. Regis Shenzhen offers 290 air-conditioned accommodations with indoor private spa tubs and iPads. Pillowtop beds feature Egyptian cotton sheets, down comforters, and premium bedding. A pillow menu is available. Guests can make use of the in-room coffee/tea makers and minibars. Bathrooms include separate bathtubs and showers with deep soaking bathtubs, rainfall showerheads, and hydromassage showerheads. Bathrooms are also outfitted with bathrobes, slippers, and designer toiletries.

46-inch LCD televisions come with digital channels and pay movies. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms feature washers/dryers and laptop-compatible safes. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

An indoor pool, a children's pool, and a spa tub are on site. Other recreational amenities include a 24-hour health club and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Iridium Spa has massage/treatment rooms. Services include hot stone massages, facials, body wraps, and detox wraps. The spa is equipped with a sauna and a spa tub. A variety of treatment therapies are provided, including aromatherapy.

Cleaning and safety practices

Enhanced cleanliness measures

Follows standard sanitization guidelines of Commitment to Clean (Marriott)
Sheets and towels are washed at 60°C/140°F or hotter
High-touch surfaces are cleaned and disinfected
Disinfectant is used to clean the property

Social distancing

Social distancing measures in place
Protective shields in place at main contact areas
Contactless check-out

Safety measures

Hand sanitizer provided
Temperature checks available for guests
Temperature checks given to staff
Personal protective equipment worn by staff
This information is provided by our partners.

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking

Food and drink

  • Buffet breakfast available for a fee daily 6:30 AM–10:30 AM: CNY 268 per person
  • 3 restaurants and 1 coffee shop/café
  • 2 bars/lounges
  • 24-hour room service
  • Coffee/tea in common area(s)

Things to do

  • 24-hour fitness center
  • Aerobics classes
  • Children's pool
  • Full-service spa
  • Indoor pool
  • Sauna
  • Spa tub
  • Yoga classes

Family friendly

  • Children's books
  • Children's pool
  • Children's toys
  • Dry cleaning service
  • Indoor pool
  • Laundry facilities
  • Washer/dryer

Conveniences

  • Ballroom
  • Banquet hall
  • Elevator
  • Free newspapers in lobby
  • Front-desk safe
  • Library

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service

Languages spoken

  • Chinese
  • English
  • French
  • Italian
  • Russian
  • Spanish

Business services

  • Business center
  • Meeting rooms

Outdoors

  • Garden
  • Terrace

Spa

  • Aromatherapy
  • Body wraps
  • Detox wraps
  • Facials
  • Massage - hot stone
  • Massage/treatment rooms
  • Sauna
  • Spa tub

Accessibility

  • If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
  • Accessible bathroom
  • Braille signage
  • In-room accessibility
  • Roll-in shower
  • Visual alarms in hallways
  • Wheelchair-accessible business center
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • Couples dining
  • Designated smoking areas
  • Romance packages available

Room amenities

Bedroom

  • Air conditioning
  • Blackout drapes/curtains
  • Down comforter
  • Egyptian cotton sheets
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillow-top mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Deep soaking bathtub
  • Designer toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Separate bathtub and shower
  • Towels

Entertainment

  • 46-inch LCD TV
  • Digital channels
  • iPad
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Children's slippers
  • Connecting rooms available
  • Desk
  • Electrical adapters/chargers
  • Free newspapers
  • Guidebooks/recommendations
  • Iron/ironing board
  • Laptop-compatible safe
  • Local maps
  • Phone
  • Private indoor spa tub
  • Slippers
  • Turndown service
  • Washer and dryer
  • Window screens

Policies

Check-in

Check-in from 3 PM - noon
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability

Special check-in instructions

This property doesn't offer after-hours check-in
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Kids stay free! Up to 2 children stay free when using existing bedding
Rollaway/extra beds are available for CNY 350 per day

Property payment types

American ExpressDiners ClubJCB InternationalMastercardVisa

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: CNY 1000 per night

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for buffet breakfast: CNY 268 per person (approximately)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: CNY 350 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
    Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards.
  • This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.
  • Contactless check-out is available.
  • The property affirms that it follows sanitization practices of Commitment to Clean (Marriott) guidelines.

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

National rating

For the benefit of our customers, we have provided a rating based on our rating system.

Property is also known as

Shenzhen St. Regis
St. Regis Shenzhen
St. Regis Shenzhen Hotel
The St. Regis Shenzhen Hotel
The St. Regis Shenzhen Shenzhen
The St. Regis Shenzhen Hotel Shenzhen

Frequently asked questions

Can I cancel my reservation for free at The St. Regis Shenzhen and receive a full refund?
Yes, The St. Regis Shenzhen offers free cancellation on select room rates, because flexibility matters! Please refer to The St. Regis Shenzhen cancellation policy on our site for more details about any exclusions or requirements.
How much does it cost to stay at The St. Regis Shenzhen?
As of Jul 13, 2020, prices found for a 1-night stay for 2 adults at The St. Regis Shenzhen on Jul 15, 2020 start from $171, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Does this property have a pool?
Yes, this property has an indoor pool and a children's pool.
Is The St. Regis Shenzhen pet-friendly?
No, pets are not allowed at this property.
How much is parking at this hotel?
Self parking is free at this property.
What time is check-in at this property?
Check-in is from 3 PM–noon. After-hours check-in is not available.
What time is check-out at this hotel?
Check-out is at noon. Late check-out is available for a fee (subject to availability).
Where is this hotel located?
Located in Luohu, this luxury hotel is within a 15-minute walk of Shenzhen Grand Theater and Lizhi Park. Shenzhen Museum and Shenzhen Concert Hall are also within 6 mi (10 km). Hongling Station is 12 minutes by foot and Grand Theater Station is 13 minutes.

Guest reviews

Overall score and ratings for The St. Regis Shenzhen

4.4
Excellent
5 - Excellent
87
4 - Good
34
3 - Okay
10
2 - Mediocre
6
1 - Poor
3
4.5
Cleanliness
4.4
Service and Staff
4.0
Amenities
4.5
Property condition

5/5 Excellent

  • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Jan 2020

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Simply the finest hotel in Shenzhen City! First class service in all departments! Tina Zhang butler services, outstanding! Unfortunately I lost the card of the wonderful young lady from the Ukraine who helped me get checked into my room, outstanding customer service! I hope the management will recognize her awesome abilities! I will always stay at this property while in Shenzhen city!

Stayed 3 nights in Jan 2020

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The view was incredible and the installations as well.

Stayed 4 nights in Oct 2019

4/5 Good

  • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
a moderate good hotel.

Pros and cons: Pros: In general , most of the staff are friendly, especially Concierge staff are very friendly, provide a lot of local information. Room is reasonable big, and a big shopping mall is connected to the hotel. Cons: When I and my wife went to the bar at 100th floor around 8:30pm on 21/Sep/2019, we requested to see the environment of the bar before we decide whether it suitable to us. The waitress told us a quick looking is not allowed as we might cause inconvenience to other guests. What is the hell? we were not asking to view any private dinning room, we just need to stand at the bar entrance so we will have an idea the environment of the bar, but our request was just declined by the waitress. This is the first time that I was treated like that in a luxury hotel; The decoration of the hotel room is a little old, but not very prominent.

Stayed 1 night in Sep 2019

1/5

  • Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad experience

Terrible experience. Bath tub dirty. I purchased an upgraded room but I personally downgraded due to conditions and poor layout of the upgraded room.

Stayed 1 night in Aug 2019