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The St. Regis Shenzhen

5.0 star property
Luxury Shenzhen hotel connected to a shopping center, steps from KK Mall

Choose dates to view prices

Photo gallery for The St. Regis Shenzhen

Indoor pool
3 restaurants, breakfast, lunch served; local and international cuisine
Fitness facility
Lobby
City view
Located near KK Mall, The St. Regis Shenzhen offers Iridium Spa's hot stone massages and detox wraps. Guests can enjoy local cuisine at three on-site restaurants, relax in the library, take yoga classes, swim in the indoor pool, and interact with the praised multilingual staff.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Hot Tub
  • Pool
  • Bar
  • Spa
  • Room service
  • Breakfast available

Room options

Available filters for rooms
Showing 15 of 15 rooms

View all photos for 2 Twin/Single Beds,City View,Guest Room

1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

2 Twin/Single Beds,City View,Guest Room

10.0 out of 10
Exceptional
(1 review)

Highlights

Soundproofed
Private indoor hot tub
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Washer/dryer
Hypo-allergenic bedding
  • 517 sq ft
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for 2 Twin/Single Beds,Skyline View,Guest Room

1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

2 Twin/Single Beds,Skyline View,Guest Room

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Soundproofed
Private indoor hot tub
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Washer/dryer
Hypo-allergenic bedding
  • 538 sq ft
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for 2 Twin/Single Beds,Skyline View,Large Room

1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

2 Twin/Single Beds,Skyline View,Large Room

Highlights

Soundproofed
Private indoor hot tub
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Washer/dryer
Hypo-allergenic bedding
  • 517 sq ft
  • Hill view
  • Sleeps 3
  • 2 Twin Beds

View all photos for 1 King Bed,City View,Guest Room

City view

1 King Bed,City View,Guest Room

Highlights

Soundproofed
Private indoor hot tub
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Washer/dryer
Hypo-allergenic bedding
  • 484 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for 1 King Bed,Skyline View,Guest Room

1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

1 King Bed,Skyline View,Guest Room

Highlights

Soundproofed
Private indoor hot tub
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Washer/dryer
Hypo-allergenic bedding
  • 463 sq ft
  • Hill view
  • Sleeps 3
  • 1 King Bed

View all photos for 1 King Bed,Urban View,Guest Room

1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

1 King Bed,Urban View,Guest Room

Highlights

Soundproofed
Private indoor hot tub
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Washer/dryer
Hypo-allergenic bedding
  • 538 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for 1 King Bed,City View,Large Room

1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

1 King Bed,City View,Large Room

Highlights

Soundproofed
Private indoor hot tub
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Washer/dryer
Hypo-allergenic bedding
  • 560 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for 1 King Bed,Skyline View,Large Room

1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

1 King Bed,Skyline View,Large Room

10.0 out of 10
Exceptional
(1 review)

Highlights

Soundproofed
Private indoor hot tub
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Washer/dryer
Hypo-allergenic bedding
  • 560 sq ft
  • Hill view
  • Sleeps 3
  • 1 King Bed

View all photos for 2 Twin/Single Beds,City View,Large Room

1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

2 Twin/Single Beds,City View,Large Room

Highlights

Soundproofed
Private indoor hot tub
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Washer/dryer
Hypo-allergenic bedding
  • 581 sq ft
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for 1 King Bed,City View,Allure Suite

1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

1 King Bed,City View,Allure Suite

Highlights

Separate sitting area
Soundproofed
Private indoor hot tub
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Washer/dryer
  • 753 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for 1 King Bed,City View,Caroline Astor Suite

1 King Bed,City View,Caroline Astor Suite | 1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

1 King Bed,City View,Caroline Astor Suite

Highlights

Separate sitting area
Soundproofed
Private indoor hot tub
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Washer/dryer
  • 753 sq ft
  • Hill view
  • Sleeps 3
  • 1 King Bed

View all photos for 1 King Bed,City View,Metropoltan Suite

1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

1 King Bed,City View,Metropoltan Suite

Highlights

Separate sitting area
Soundproofed
Private indoor hot tub
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Washer/dryer
  • 1109 sq ft
  • Hill view
  • Sleeps 3
  • 1 King Bed

View all photos for 1 King Bed,City View,Shenzhen Suite

1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

1 King Bed,City View,Shenzhen Suite

Highlights

Separate sitting area
Soundproofed
Private indoor hot tub
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Washer/dryer
  • 947 sq ft
  • Hill view
  • Sleeps 3
  • 1 King Bed

View all photos for 1 King Bed,City View,St Regis Suite

1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

1 King Bed,City View,St Regis Suite

Highlights

Separate sitting area
Soundproofed
Private indoor hot tub
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Washer/dryer
  • 1163 sq ft
  • Hill view
  • Sleeps 3
  • 1 King Bed

View all photos for 2 King Beds,Skyline View,2-Bedroom Presidential Suite

1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

2 King Beds,Skyline View,2-Bedroom Presidential Suite

Highlights

Soundproofed
Private indoor hot tub
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Washer/dryer
Hypo-allergenic bedding
  • City view
  • Sleeps 3
  • 2 Double Beds

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About the neighborhood

Map
No 5016 Shennan Road East, Luoho Distr., Shenzhen, Guangdong, 518001

What's nearby

  • KK Mall - 1 min walk - 0.0 miles
  • Shenzhen Grand Theater - 3 min walk - 0.2 miles
  • Shenzhen Museum - 8 min walk - 0.5 miles
  • Huaqiangbei - 17 min walk - 0.9 miles
  • Luohu Port - 7 min drive - 2.0 miles

Getting around

  • Shenzhen Station - 3 min drive
  • Hongling Station - 11 min walk
  • Shenzhen Intl. Airport (SZX) - 38 min drive

Restaurants

  • ‪Social - ‬3 min walk
  • ‪星巴克 - ‬3 min walk
  • ‪Decanter Bar 品酒阁 - ‬7 min walk
  • ‪美极鲜食坊 - ‬6 min walk
  • ‪Tai Er Chinese Sauerkrsut Fish - ‬3 min walk

About this property

The St. Regis Shenzhen

Luxury hotel near Shenzhen Grand Theater
Located close to KK Mall and Shenzhen Museum, The St. Regis Shenzhen provides a terrace, a coffee shop/cafe, and a garden. Indulge in a body treatment, a hot stone massage, and a body scrub at Iridium Spa, the onsite spa. At the 3 on-site restaurants, enjoy breakfast, lunch, dinner, light fare, and local and international cuisine. Yoga classes and fitness classes are offered at the 24-hour health club; The St. Regis Shenzhen also has a library, dry cleaning/laundry services, and 2 bars. Free in-room WiFi is available to all guests, along with a business center and a sauna.
You'll also enjoy perks such as:
  • An indoor pool and a children's pool
  • Free self parking
  • Buffet breakfast (surcharge), an electric car charging station, and coffee/tea in the lobby
  • A water dispenser, a ballroom, and a front-desk safe
  • Guest reviews speak highly of the helpful staff
Room features
All 290 rooms offer comforts such as private indoor hot tubs and 24-hour room service, as well as perks like premium bedding and iPads.
Extra conveniences in all rooms include:
  • Children's slippers, children's books, and free infant beds
  • Reusable coffee/tea filters, recycling, and LED light bulbs
  • Bathrooms with hydromassage showers and designer toiletries
  • 46-inch LCD TVs with digital channels
  • Wardrobes/closets, eco-friendly cleaning products, and electric kettles

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  • Spa
  • Parking included
  • Free WiFi
9.0 out of 10, Wonderful, 554 reviews
$124 nightly
The price is $131
Nov 30 - Dec 1
Total with taxes and fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: CNY 268 per person
  • 2 bars/lounges
  • 3 restaurants
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Decanter
  • Elba Italian Restaurant
  • Malt
  • Social All Day Dining
  • St. Regis Bar/The Drawing

Things to do

  • 24-hour health club
  • Children's pool
  • Fitness classes
  • Full-service spa
  • Hot tub
  • Indoor pool
  • Library
  • Sauna
  • Yoga classes

Family friendly

  • Children's books
  • Children's pool
  • Children's toys
  • In-room crib
  • In-room washer/dryer
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service

Business services

  • Business center
  • Meeting rooms

Outdoors

  • Garden
  • Terrace
  • Vegetable garden

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Sauna
  • Spa treatment rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Grab bar in bathtub
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lever door handles
  • Low-height counter and sink
  • Low-height electrical outlets in bathroom
  • Low-height view port in door
  • Visual fire alarm
  • Wheelchair accessibility
  • Wheelchair-accessible bathroom vanity
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 76 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2011
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets
  • Free crib
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Children's slippers
  • Deep soaking bathtub
  • Designer toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 46-inch LCD TV with digital channels
  • iPad
  • Pay movies

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Reusable coffee/tea filters
  • Soundproofed rooms
  • Washer/dryer
  • Water-efficient showers
  • Water-efficient toilets
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for CNY 350.0 per day
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: CNY 1500 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately CNY 268 per person
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: CNY 350.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, mobile payments, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

For the benefit of our customers, we have provided a rating based on our rating system.

Property is also known as

Shenzhen St. Regis
St. Regis Shenzhen
St. Regis Shenzhen Hotel
The St. Regis Shenzhen Hotel
The St. Regis Shenzhen Shenzhen
The St. Regis Shenzhen Hotel Shenzhen

Frequently asked questions

Does The St. Regis Shenzhen have a pool?

Yes, this property has an indoor pool and a children's pool.

How much does it cost to stay at The St. Regis Shenzhen?

As of Nov 2, 2025, prices found for a 1-night stay for 2 adults at The St. Regis Shenzhen on Nov 23, 2025 start from $184.25, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is The St. Regis Shenzhen pet-friendly?

No, pets are not allowed at this property.

How much is parking at The St. Regis Shenzhen?

Self parking is free at this property.

What time is check-in at The St. Regis Shenzhen?

Check-in start time: 3:00 PM; Check-in end time: midnight. After-hours check-in is not available.

What time is check-out at The St. Regis Shenzhen?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Where is The St. Regis Shenzhen located?

Located in Luohu, this luxury hotel is within a 10-minute walk of KK Mall and Shenzhen Grand Theater. Shenzhen Museum and Lizhi Park are also within 1 mi (2 km). Hongling Station is 11 minutes by foot and Grand Theater Station is 13 minutes.

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Reviews

The St. Regis Shenzhen Reviews

9.0

Wonderful

9.2

Cleanliness

9.2

Location

9.2

Staff & service

9.2

Eco-friendliness

9.2

Property conditions & facilities
Rating 10 - Excellent. 171 out of 254 reviews
Rating 8 - Good. 51 out of 254 reviews
Rating 6 - Okay. 18 out of 254 reviews
Rating 4 - Poor. 8 out of 254 reviews
Rating 2 - Terrible. 6 out of 254 reviews

Reviews

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding hotel and service.
Stayed 1 night in May 2024

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, property conditions & facilities
A really one of a kind place to stay.
Stayed 1 night in Jul 2023

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super hotel and incredible experience
Stayed 2 nights in Apr 2024

10/10 Excellent

jay

Liked: Cleanliness, staff & service, property conditions & facilities
good
Stayed 2 nights in Dec 2023

10/10 Excellent

K

Liked: Cleanliness, amenities, property conditions & facilities
Unparalleled service
Stayed 3 nights in Oct 2025

10/10 Excellent

KA HUNG

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
交通方便，管家服務週到
Stayed 1 night in Jun 2025

10/10 Excellent

Jianping

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thanks. I like the hotel.
Stayed 2 nights in Jul 2025

10/10 Excellent

Jianping

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A
Stayed 4 nights in Jul 2025

10/10 Excellent

Wai Ping

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
非常好，服務貼心 。
Stayed 1 night in Jul 2025

10/10 Excellent

May lan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
位置很好 近KK mall. 很方便到舊城和萬象城
Stayed 1 night in Jul 2025

10/10 Excellent

Neesha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

ALWAYS A PLEASURE

The St Regis never fails to meet you at all levels of luxury.
Stayed 1 night in Jun 2025

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible staff that always goes beyond the call of duty. A special thanks to chief butler, Faust Hong, who always makes me feel right at home. Dillon, who works in the restaurant is always eager to meet one's every need. Awesome staff and a truly incredible property. I always make the St. Regis my preferred hotel when in Shenzhen!!!
Stayed 4 nights in Jun 2025

10/10 Excellent

Rachel

Liked: Cleanliness, amenities, property conditions & facilities
Staff are super friendly. Great location right next to KK mall. Nice gym and pool.
Stayed 2 nights in Jun 2025

10/10 Excellent

TANIA MARCAL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The buttler chief wellcome and service made our experience incredible . Always available with impecable smile and attention. This make the luxury experience even better
Stayed 2 nights in Jun 2025

10/10 Excellent

Lai chun betty

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent spot, travel convenience. Excellent butler service.
Stayed 3 nights in May 2025

6/10 Okay

Jane

Liked: Cleanliness, property conditions & facilities, room comfort

Great Views

Amazing views and great rooms! Restaurants shut early before 9.3O so went hungry! Bar is nice with similar great views but limited food! The bar on the 100th floor is shut though? Also strange but very limited English spoken by staff which is not my previous experience on staying at St Regis hotels in Asia!
Stayed 1 night in May 2025

6/10 Okay

Verified traveler

名不符實！失望！失望！失望！

不是第一次入住Regis，原本也很期待深圳這家，但這次入住體驗是非常失望！！若以這酒店品牌的服務水平來說，深圳St. Regis完全說不上他們一貫的水平。完全感受不到他們的優質服務接待客人。 首先辦理入住時，前台人員態度冷酷，第一句不是說歡迎你好基本問候，而是直接問你是不是入住。沒表情沒沒笑容，而且不會主動完會講解入住酒店基本資訊，例如：退房時間、吃早餐時間、在什麼樓層吃早餐等…要我問一句入答一句。甚至他們引以為傲的管家服務，前台的他都沒有解釋介紹如何聯繫，只是簡單說一句：「掃這個二維碼就可以聯絡到。」原來這就是所謂的優質服務呀！ 反而在大堂接待的女士很熱情，辦理入住手續後主動帶我們乘坐電梯上客房，簡單介紹了一下。 第一次是入住印度孟買的St. Regis, 那次體驗實在令人難以忘懷，所有服務都十分體貼入微！所以對今次深圳入住本來很有期待的，但為何會有這麼天淵之別！？實在感到非常之失望！
Stayed 1 night in May 2025

10/10 Excellent

Callie

Liked: Cleanliness, staff & service, property conditions & facilities
It’s an iconic building.
Stayed 3 nights in Mar 2025

8/10 Good

Leona

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in the Shenzhen suite. Conformable stay, good service by the staff. Would be better if the design is more thoughtful eg there is no full length mirror in the room, the bathroom light could not be switched on if the “master” light switch is off (had to turn on the “master” when one of us had to go to the bathroom in the middle of the light), and the video screen in the 100/F lounge was too bright.
Stayed 2 nights in Feb 2025

8/10 Good

Timmy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

....

Need to take Elevator to 96floor (lobby)and then go back down to 85th floor (room). Lobby should be on 75th instead
Stayed 1 night in Feb 2025

10/10 Excellent

Sally

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff. Excellent location. Excellent service. Nice city night time view. Guest room starts at 71st floor. Check in on the 96th floor.
Stayed 1 night in Jan 2025

10/10 Excellent

esther

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, good service
Stayed 1 night in Jan 2025

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breakfast meal is salty. Hot dish is not hot. Overall experience is average.
Stayed 1 night in Dec 2024

8/10 Good

Tsz Hong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Quite a bit below my high expectation

I have been having a high expectation in St.Regis Hotel but I guess it was quite a disappointing experience to me. The place was indeed having a magnificent views from both room and lobby, which food there taste good too. However, there are few things that need to concern before booking: 1.) you need to queue for breakfast for around 15 minutes. 2.) My room are having cigrattes smell which might be from other room through the venting system. Calling reception only giving me an air purification machine in the room. 3.) Swimming pool have no swim cap available to borrow.
Stayed 1 night in Nov 2024

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic butler services! This is the only true 5-star property in Shenzhen! Just love the incredible vibe, and secure feeling of this property!
Stayed 5 nights in Nov 2024