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"Everything, especially the spa for end of day relaxation "

"Really nice hotel in a great location, walking distance to everything in Shinjuku. Friendly staff, great accommodations, and very comfortable room. "

"Clean room that was a good size. Really enjoyed access to Executive Lounge."

"Hotel is very clean and very accessible as far as getting to train stations being that it is by the airport in the shopping mall makes it even better if you don’t wanna leave"

"Clean room, very friendly and helpful staff. We sent our luggage ahead to Kyoto from Tokyo and it worked flawlessly! There is a really good bakery next to the entry of the hotel!!! "

"The staff are young and energetic. You can tell they enjoy working here with each other. Room and bathroom were clean and impressive. "Welcome drink", coffee machine and other amenities were appreciated. Six laundry machines across three floors, drying cycle takes a lot longer for some clothes so bring plenty of coins because they cost money. TV shows you the laundry status remotely which is cool. The area took some getting used to, but there are some wonderful places to eat and be entertained. Recommend restaurants on floor 4 below the hotel. "

"The room was clean and, although it was smaller than your average American hotel room, it was the perfect size for two people. This location in particular was the perfect distance from great food and the train station so it was a great spot to stay. "

"Amenities and staff"

"great location, great breakfast offerings/choices"