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"Do not count on having a room if you book this place as there is no one around to help and trying to contact anyone is next to impossible. The first night when we got to the room it was not made up. There were no sheets, no towels and no one around the property to help us. We sent messages and tried calling and every other way to contact the owner or manager but got no reply. Finally after almost 3 hours someone brought sheets for us. The owners offered a $25 refund, but after a month we have still not seen any refund. We were there 2 nights and the second night some other people arrived at dark looking for their room. Again there was no one to help them and the room they were given was occupied by someone else. They eventually had to leave and try and find another room somewhere else. There is also no phone service in the area so you have to somehow get wi-fi or drive several miles up the road to use the phone. Not worth the hassle, book somewhere else."

"excellent breakfast every day and varied menu. nice room, had a a fridge and coffee maker, sitting area and very clean pool. walkable to beach and few restaurants - beach was very nice. "

"Brand new property with clean spacious rooms. Ample storage in the room and large bathroom with walk in shower and Molton brown toiletries. There was complimentary bottled water although the tap water is safe to drink, and 6 complimentary coffee pods a day. The yoga instructor was excellent and the yoga was complimentary 9am Thursday to Monday on a roof terrace on the spa. There is a roof terrace bar with amazing views of the surrounding mountains with complimentary drinks for guests each evening 5pm to 7pm which was a really nice touch. All the staff are professional and friendly. The breakfasts are excellent quality and lots of variety. The dinners in the terra vegetarian restaurant and tempo restaurants were excellent quality. We didn’t eat in fuego so can’t comment on that. The food prices are at the higher end but all great quality. We paid around $70-80 for 2 people for 2 courses each and 1 drink each. Our only criticism was the room rate included breakfast however we were charged extra ($30 for 2) for a takeout breakfast on the day we had an early pick up for a trip out with a guide which was a bit steep given the room rate. There were lots of birds in the area and the hotel could attract many to the gardens/grounds if the hummingbird feeders were regularly replenished (they were practically empty our full 5 day stay). A suggestion would be to use up any left over fruit such as papaya or banana to set up a feeding station for wild birds in the hotel gardens "

"On our way to check in to the Golden Frog (30 minutes away), I was met with an email that they did not have a room available. This reservation was made 6 weeks before we arrived in Panama and confirmed via email with confirmation number. This is very unprofessional way to do business. I would caution anyone booking a reservation to be very wary and have an alternative plan. I was offered a lunch for compensation. What a joke!"

"The real Panamá experience "

"Great place to stay while exploring el valle. Daniel was very helpful. I had a car, but he was always helping drive others that didnt have one. "

"The place was equipped, clean and amazing location, we truly enjoyed and will come back , thank you"

"Horrible customer service, tried calling to cancel as our flights to Panama were cancelled and they had no number to call, the number given was a house number. Expedia tried calling and no answer in the end we lost out on our money, we lost out on the hotel. "

"Clean and relaxing. Massage part did not accept Amex which is my primary credit card. Otherwise, everything was great. "