Stayed for 5 nights , the longest check in / waiting for our room for 3 hours .. staff not listening to our requests although we emailed before . Reception staff were very friendly but that it where it ends ,can’t say the same about bar staff and some of restaurant staff . The property gardens are beautiful and immaculate this is why we chose this hotel for the garden and swimming pools , the pools are very cold in October which we did not expect , the ocean was warmer though and so clean ! The food is ok very repetitive and not that many options comparing to other all inclusive hotels but we enjoyed it . I have emailed before twice to say it was a special anniversary and I thought at least they could put a message in the room or some cake but totally ignored which was disappointing… I think this is the conclusion : beautiful grounds but no attention to detail , we will not return

Overall, it was good stay for us. There were some maintenance issue about toilet door wasn’t working. My son was locked inside, we had to call the reception to unlock the door. The reception staff were very polite and helpful.

Beautifully decorated. Food lovely. Staff super friendly. I was with my 2 children and was Disappointed we could never get a sun lounger. People went out early in the morning to reserve. My 15yr wouldn’t sleep on the sofa bed as it wasn’t comfy, so there was a sleeping issue and our electrics went out twice, so we showered without light and my safe box had an error so an outside engineer had to come on site which meant 1 day, I went out without any money.

Warm and hospitable staff

The staff was very friendly and accomodating. The place itself was bang for the price. Modern, clean, and walkable to the beachfront with lots of restaurants. Has balcony with a good view of the ocean, too! Highly recommended!