No one was at the front desk when we arrived so we waited for about 15 minutes to check in. Very smooth after that👍 The furnishings in the lobby were very nice, & we were able to gather our group to play games. There was fresh coffee & hot water for tea available in the lobby😍 There was no pool or hot tub which were both advertised when I made the booking so we were all very disappointed about that. This 2-night stay was for a post holiday gathering with family that we were unable to see at Christmas, & we were looking forward to the pool & hot tub so that was a BIG letdown. Rooms were very nice, but lacked a dining area even though there was a wonderful full kitchen. There was a nice counter/bar, but no stools to sit there either. There was just a couch & small coffee table. We had two 2-bedroom, 2-bath suites which was a great arrangement for our group & was another reason for booking this hotel. Very clean & comfy, but one of the bedrooms was missing its TV so there was no chance for them to relax in bed while watching the “tube”. This hotel is pet friendly also (another reason we booked); however, the rooms are not very soundproof, and there was a dog barking consistently next door. You could hear the people walking (sounded like stomping) above. Another thing was the room door made a lot of noise when opening/closing. Probably needs WD-40 😆 The free breakfast was exceptional and a big highlight. Kudos to the staff—they were all friendly & doing a great job.