We had a decent stay. The 3 adults on the trip agree the stay gets 3 stars. The location is good & the activities were abundant & fun. The house was clean. The 3 stars are due to the MANY minor issues that became a LOT & the lack of a genuine offer of recompense for the stay. The issues were: mats on the floor are slippery & fall hazards, the sliding glass door lock was broken & the door itself was very difficult to open past a 2ft wide gap, the reverse water osmosis tap was broken at the base (it works but feels as though it's going to fall off), the master toilet seat was unstable, the 2nd shower made a loud squealing noise when running water & it didn't drain. Then, the dishwasher broke & couldn't be repaired. Sonia gave paper products since it was that, or leave the property & get a partial refund. We had nowhere else to go so we used the paper products & handwashed dishes. Then, we realized the kitchen sink pipe was broken, causing water to pool into the cabinet underneath. The last 1.5 days we had no way to clean dishes, so we were unable to effectively prepare food. Sonia asked how she could make it right. We requested a small refund but were told we could have 1 free extra day on our next stay, if used w/in 1 yr. Not all families can afford 2 trips in 1 yr. We accepted, though, since we didn't know what else to do, even though it is a way to require us to use them again in order to receive any kind of recompense & it does nothing to compensate for this actual trip.