Ratings based on 360 Verified Reviews

4.7 out of 5
98% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.8 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

Sleepless in Virginia!

Posted Feb 4, 2017
Pros: clean large suites. Nice TV. Cons: lots of them! The major one is the totally helpless and unhelpful staff -- annoyed at having to answer even the simplest question of a tired arriving traveler. And totally useless at solving the heating problem in our assigned room. The HVAC unit is 2 feet from the foot of the bed, in the large suite. Ours was groaning like a tractor on and off all night, waking us frequently. The next morning, anticipating our 2nd night, we asked if there was another room. The bored and listless desk clerk looked at her computer and said there was only one and it was a handicapped room. To her annoyance we asked what that meant. She said it had a handrail in the shower and it was on the quieter side of the building. Well - that's fine, can we see it. She sighed and wordlessly and slowly led us to the room and let us in. It looked fine, so I turned on the heat to see if it was working. Nothing. No heat. And no interest from the clerk in getting help. Just standing in the door ignoring us. So we gave up, kept our room, shut off our heat, and slept better with an extra blanket. The second major "con": we had paid $20/night extra in advance for the breakfast-included deal. One glance at the dismal breakfast in the morning and we headed for Starbucks. Forget-about-it! Minor cons: awkward access to the entrance, requiring our GPS to find. Creepiest hallway carpet design ever. Room $40 more expensive than alternative high-rated Rt 495 hotels.
4 out of 5
by A verified traveler

Posted Nov 25, 2016 on Hotels
Stayed one night, room was clean and comfortable. Staff at desk and in dinning room very helpful
5 out of 5
by A verified traveler

Great time and staff very professional

Posted Nov 21, 2016 on Hotels
Amazing
5 out of 5
by A verified traveler

Great Hotel

Posted Nov 21, 2016 on Hotels
It was great, we weren't bothered and we got to relax.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Nov 18, 2016 on Hotels
5 out of 5
by A verified traveler

Awesome stay and Will be visiting again

Posted Nov 18, 2016 on Hotels
Room was perfect everything was easily accessible. Very clean and spacious great view and very comfortable.
4 out of 5
Recommended
for Everyone
by A verified traveler from US

Convient

Posted Nov 16, 2016
Close to the airport and downtown DC. Then only issue was the noise from the highway when the room faced out on that side.
5 out of 5
by A verified traveler

Posted Nov 14, 2016 on Hotels
Great experience overall. However, I'd suggest waiting to turn the key cards off until 11:55, not 11:40. We were taking stuff out to the car and couldn't get back into the building, so had to go down to the main entrance. Luckily my oldest daughter (I had my youngest with me helping) was still in the room and let us back in. Not a huge deal, but a bit of an inconvenience to have the cards stop working a little earlier than we'd realized they would.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Nov 13, 2016 on Hotels
4 out of 5
Recommended
for Everyone
by A verified traveler from US

Very nice

Posted Nov 7, 2016
Location: A lot of stores nearby
The room is clean very nice and looks and feels new