Sremski Karlovci Vacations from $1,102

I have very controversial impression after staying at this hotel for a week actually. There was a lot of mismanagement along with great managementvdepending on the person, great rooms along with bad rooms ( we saw about 5 rooms and stayed in three). 1. We booked a basement room with sauna. in the pictures it looks like half basement, however pictures are very deceiving, it turned out those are digital light screens. Regardless of that when we arrived that room was actually assigned to someone else and we were placed in a smaller room for all three days to avoid moving luggage every day. As a compensation of different price we were provided free breakfast for one day. At least something, we were trying to be easy about it. Some rooms that we saw were very nice and quite spacious , some were like a box. 2. We decided to stay at this hotel for the rest of the travel and book a better room for 4 more days. The young guy at the front desk helped and secured one specific after us. When we were supposed to move, it turned out the lock was broken and they placed us in a small room with Brocken shower right next door till the lock is fixed. The girl was trying to be helpful and said she secured both rooms after us since the temporary room did not have a bathtub, not a fridge, so we could use it. We placed our food in the fridge and were planning to use the bathtub in the evening, however when we came back someone lived there for one night! Different front desk - different rules.

the place was gorgeous and the staff was very good. the location was also exactly what we wanted... ideal for the key places in belgrade. we had one issue that was a major issue. before 0800 one morning a woman from the cleaning staff just walked into our room. like no knock and awkwardly didn't have a cart. just walked right on in. made me concerned for my security the entire time. I would have at least felt better if she had a cleaning cart or I had clothes on. so not cool. the front desk felt bad and gave us free breakfast. didn't exactly restore my sense of security and safety.

Very clean, friendly staff, convenient location

Clean and comfortable room but I would try and avoid staying in room 01 and 02. These are immediately adjacent to the main reception area and toilets and you begin to know this from 5.00am onwards as the staff prepare breakfast and guests arrive. Overall, we had a lovely stay and the staff were very helpful and friendly. Would definitely stay there again but 1st floor upwards only.

Everything was clean and the hotel is in a convenient location