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Castillo Real, Ascend Hotel Collection

Photo gallery for Castillo Real, Ascend Hotel Collection

Featured Image
Outdoor pool
Outdoor pool
Premium bedding, pillowtop beds, desk, blackout drapes
Premium bedding, pillowtop beds, desk, blackout drapes

Overview of Castillo Real, Ascend Hotel Collection

Castillo Real, Ascend Hotel Collection

3 out of 5

4.4/5 Excellent

Guests rated this property 4.6/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • Spa
  • Restaurant

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitizer provided
530 A1a Beach Blvd, St. Augustine, FL, 32080

Explore the area

  • Popular LocationSt. Augustine Beach2 min walk
  • Popular LocationSt. Johns County Ocean Pier9 min walk
  • Popular LocationAnastasia State Park12 min walk
  • AirportSt. Augustine, FL (UST-Northeast Florida Regional)24 min drive

Choose dates to view prices

About this area

St. Augustine

Located in St. Augustine, Castillo Real, Ascend Hotel Collection is near the beach. The area's natural beauty can be seen at St. Augustine Beach and Anastasia State Park, while St. Augustine Alligator Farm Zoological Park and St. Augustine Lighthouse & Maritime Museum are popular area attractions. St. Augustine Pirate and Treasure Museum and Whetstone Chocolate Factory are also worth visiting. Discover the area's water adventures with kayaking, parasailing, and windsurfing nearby, or enjoy the great outdoors with ecotours.

What's nearby

  • St. Augustine Beach - 2 min walk
  • St. Johns County Ocean Pier - 9 min walk
  • Anastasia State Park - 12 min walk
  • St. Augustine Alligator Farm Zoological Park - 5 min drive
  • St. Augustine Lighthouse & Maritime Museum - 6 min drive

Getting around

  • Jacksonville International Airport (JAX) - 67 min drive

Restaurants

  • La Cocina — 1 min walk
  • Cafe Eleven — 2 min walk
  • Obi's Fillin' Station — 3 min walk
  • Coquina Beach Surf Club — 4 min walk
  • Sunset Grille — 5 min walk

About this property

Castillo Real, Ascend Hotel Collection

3-star Art Deco hotel, walk to St. Augustine Beach
Along with a restaurant, this smoke-free hotel has an outdoor pool and a fitness center. Free WiFi in public areas and free self parking are also provided. Other amenities include a spa tub, a sauna, and coffee/tea in a common area. All 60 rooms feature comforts like pillowtop beds and premium bedding, while conveniences include refrigerators and microwaves. Free WiFi and DVD players are standard, as are flat-screen TVs with cable channels. Housekeeping is available on request.
Castillo Real, Ascend Hotel Collection offers 60 accommodations with DVD players and coffee/tea makers. Pillowtop beds feature premium bedding. 32-inch flat-screen televisions come with premium cable channels. Refrigerators and microwaves are provided. Bathrooms include bathrobes, designer toiletries, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered on request and hypo-allergenic bedding can be requested.

An outdoor pool and a spa tub are on site. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of Commitment to Clean (Choice)

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Masks are required at the property
Hand sanitizer provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired Internet

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Cooked-to-order breakfast available for a fee daily 8 AM–10:30 AM: USD 7-9 for adults and USD 7-9 for children
  • 1 restaurant
  • Coffee/tea in common area(s)

Things to do

  • Fitness center
  • Outdoor pool
  • Sauna
  • Spa tub
  • Steam room

Family friendly

  • DVD player
  • Free cribs/infant beds
  • Microwave
  • Outdoor pool
  • Refrigerator
  • Rollaway/extra beds (surcharge)

Conveniences

  • Elevator
  • Free newspapers in lobby
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Housekeeping (on request)
  • Multilingual staff
  • Tour/ticket assistance

Languages spoken

  • English
  • Spanish

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Braille signage
  • Grab bar near toilet
  • In-room accessibility
  • Raised toilet seat
  • Roll-in shower (select rooms)
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Free cribs/infant beds
  • Hypo-allergenic bedding
  • Pillow-top mattress
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Towels

Entertainment

  • 32-inch flat-screen TV
  • Cable channels
  • DVD player
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone

Similar properties

See similar properties

Policies

Check-in

Check-in from 4:00 PM - midnight
Express check-in
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival
Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Renovations and closures

The following facilities or services will be unavailable from July 1 2021 to January 1 2022 (dates subject to change):
  • Fitness facilities
Due to COVID-19, this property’s food and beverage options may be limited.
This property is undergoing renovations from June 16 2021 to December 11 2021 (completion date subject to change).
Renovation work will only be conducted during business hours on weekdays. Every effort will be made to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)
Service animals are exempt from fees

Children and extra beds

Children are welcome
Kids stay free! Children 17 years old and younger stay free when using existing bedding
Rollaway/extra beds are available for USD 15 per night
Free cribs (infant beds)

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Breakfast fee: between USD 7 and USD 9 for adults, USD 7 and USD 9 for children (approximately)
  • Rollaway bed fee: USD 15 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Children 17 years old and younger stay free when occupying the parent or guardian's room, using existing bedding
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Castillo Real Hotel
Castillo Real Hotel St. Augustine
Castillo Real St. Augustine
Castillo Real, Ascend Hotel Collection Hotel
Castillo Real an Ascend Hotel Collection Member
Castillo Real, Ascend Hotel Collection St. Augustine
Castillo Real, Ascend Hotel Collection Hotel St. Augustine

Frequently asked questions

Overall score and ratings

4.4

Excellent

Rating 5 - Excellent. 605 out of 994 reviews
5 - Excellent 61%
Rating 4 - Good. 278 out of 994 reviews
4 - Good 28%
Rating 3 - Okay. 71 out of 994 reviews
3 - Okay 7%
Rating 2 - Poor. 26 out of 994 reviews
2 - Poor 3%
Rating 1 - Terrible. 14 out of 994 reviews
1 - Terrible 1%

4.6/5

Cleanliness

4.5/5

Staff & service

4.3/5

Amenities

4.4/5

Property conditions & facilities

4/5 Good

Traveled with partner
Liked: Cleanliness, staff & service, amenities
The room was clean. The restaurant on the property was a nice touch. Breakfast was a voucher system that you had to pay for the night before. It was full service and a very reasonable price. The hotel is getting old and is showing it's age. It needs a facelift.
Stayed 2 nights in Jul 2021

4/5 Good

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The history of this Quaint hotel.
Stayed 3 nights in Jul 2021

4/5 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2021

4/5 Good

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nicely appointed rooms, spacious, with decent amenities included e.g., walk-in-shower, fridge, microwave, coffee machine, makeup and bathroom sink area separate from shower/toilet area. Comfy bed, soft pillows. Nice pool. Short walk (2 min) to a very large beach area. In-room towels were in need of replacment. Otherwise, a very good stay, all round.
Stayed 1 night in Jun 2021

3/5 Okay

no maid?
stayed 4 days never stopped by to change out towels , make beds .empty trash