expedia

Photo gallery

Featured Image
Outdoor pool
Outdoor pool
Premium bedding, pillowtop beds, desk, blackout drapes
Premium bedding, pillowtop beds, desk, blackout drapes

Guest reviews

4.5 out of 5 Wonderful
966 reviews
Guests rated this property 4.6/5 for cleanliness.

Popular amenities

Pool
Free WiFi
Parking included
Air Conditioning
Spa
Restaurant

Cleaning and safety practices

Cleaned with disinfectant
Contactless check-in
Hand sanitizer provided

Map

Explore the area

Popular LocationSt. Augustine Beach2 min walk
Popular LocationSt. Johns County Ocean Pier9 min walk
Popular LocationSt. Augustine Alligator Farm Zoological Park5 min drive
AirportSt. Augustine, FL (UST-Northeast Florida Regional)21 min drive

Choose dates to view prices

  • Standard Room, 1 King Bed, Non Smoking

    4.7/5 guest room rating

    Room amenities

    • Sleeps 2
    • 1 King Bed
    More detailsStandard Room, 1 King Bed, Non Smoking
  • Standard Room, 1 King Bed, Hot Tub

    4.9/5 guest room rating

    Room amenities

    • Sleeps 2
    • 1 King Bed
    More detailsStandard Room, 1 King Bed, Hot Tub
  • Standard Room, 2 Queen Beds, Non Smoking

    4.7/5 guest room rating

    Room amenities

    • Sleeps 4
    • 2 Queen Beds
    More detailsStandard Room, 2 Queen Beds, Non Smoking
  • King Bed, Jacuzzi Tub, Balcony, Partial Ocean View

    4.7/5 guest room rating

    Room amenities

    • Ocean view
    • Sleeps 2
    • 1 King Bed
    More details King Bed, Jacuzzi Tub, Balcony, Partial Ocean View
  • 1 King Bed, Jacuzzi Tub, Balcony, Larger Room

    4.5/5 guest room rating

    Room amenities

    • Sleeps 2
    • 1 King Bed
    More details1 King Bed, Jacuzzi Tub, Balcony, Larger Room
  • Room, 2 Queen Beds, Partial Ocean View

    4.7/5 guest room rating

    Room amenities

    • Partial ocean view
    • Sleeps 4
    • 2 Queen Beds
    More detailsRoom, 2 Queen Beds, Partial Ocean View
  • Room, 1 King Bed, Accessible, Non Smoking

    Room amenities

    • Sleeps 2
    • 1 King Bed
    More detailsRoom, 1 King Bed, Accessible, Non Smoking
  • Room, 1 King Bed, Accessible, Non Smoking (First Floor)

    Room amenities

    • Sleeps 2
    • 1 King Bed
    More detailsRoom, 1 King Bed, Accessible, Non Smoking (First Floor)
  • Room, 2 Queen Beds, Accessible, Non Smoking

    Room amenities

    • Sleeps 4
    • 2 Queen Beds
    More detailsRoom, 2 Queen Beds, Accessible, Non Smoking

About this area

St. Augustine

Located in St. Augustine, Castillo Real, Ascend Hotel Collection is near the beach. Castillo de San Marcos and Cathedral Basilica of St. Augustine are notable landmarks, and the area's natural beauty can be seen at St. Augustine Beach and Anastasia State Park. St. Augustine Alligator Farm Zoological Park and Whetstone Chocolate Factory are also worth visiting. Discover the area's water adventures with kayaking, parasailing, and windsurfing nearby, or enjoy the great outdoors with ecotours.

Visit our St. Augustine travel guide
Map
Popular Location

What's nearby

  • St. Augustine Beach - 2 min walk
  • St. Johns County Ocean Pier - 9 min walk
  • Anastasia State Park - 12 min walk
  • St. Augustine Alligator Farm Zoological Park - 5 min drive
  • St. Augustine Lighthouse & Maritime Museum - 6 min drive

Getting around

  • Jacksonville Intl. Airport (JAX) - 67 min drive

Restaurants

  • La Cocina — 1 min walk
  • Cafe Eleven - 2 min walk
  • Sunset Grille - 5 min walk
  • Mango Mango's Caribbean Grill & Bar - 9 min walk
  • Beachcomber Restaurant - 11 min walk

About this property

Castillo Real, Ascend Hotel Collection

3-star Art Deco hotel, walk to St. Augustine Beach
Along with a restaurant, this smoke-free hotel has an outdoor pool and a fitness center. Free WiFi in public areas and free self parking are also provided. Additionally, a spa tub, a sauna, and a 24-hour business center are onsite. All 60 rooms feature thoughtful touches like espresso makers and bathrobes, along with conveniences such as refrigerators and microwaves. Free WiFi and pillowtop beds are standard, as are flat-screen TVs with cable channels.
Castillo Real, Ascend Hotel Collection offers 60 accommodations with DVD players and espresso makers. Pillowtop beds feature premium bedding. 32-inch flat-screen televisions come with premium cable channels. Refrigerators and microwaves are provided. Bathrooms include bathrobes, designer toiletries, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

An outdoor pool and a spa tub are on site. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Hand sanitizer provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired Internet

Parking and transportation

  • Free self parking

Food and drink

  • Cooked-to-order breakfast available for a fee daily 8 AM–10:30 AM: USD 7-9 for adults and USD 7-9 for children
  • 1 restaurant
  • Coffee/tea in common area(s)

Things to do

  • Fitness center
  • Outdoor pool
  • Sauna
  • Spa tub
  • Steam room

Family friendly

  • DVD player
  • Free cribs/infant beds
  • Microwave
  • Outdoor pool
  • Refrigerator
  • Rollaway/extra beds (surcharge)

Conveniences

  • Elevator
  • Free newspapers in lobby
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Multilingual staff
  • Tour/ticket assistance

Languages spoken

  • English
  • Spanish

Business services

  • 24-hour business center

Accessibility

  • If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
  • Accessible bathroom
  • Braille signage
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Blackout drapes/curtains
  • Free cribs/infant beds
  • Hypo-allergenic bedding
  • Linens
  • Pillow-top mattress
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Towels

Entertainment

  • 32-inch flat-screen TV
  • Cable channels
  • DVD player
  • Premium channels

Food and drink

  • Espresso maker
  • Microwave
  • Refrigerator

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in from 4:00 PM - midnight
Express check-in
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival
Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Renovations and closures

Due to COVID-19, this property’s food and beverage options may be limited.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)

Children and extra beds

Children are welcome
Kids stay free! Children 17 years old and younger stay free when using existing bedding
Rollaway/extra beds are available for USD 15 per night
Free cribs (infant beds)

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Breakfast fee: between USD 7 and USD 9 for adults, USD 7 and USD 9 for children (approximately)
  • Rollaway bed fee: USD 15 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include a smoke detector
This property advises that enhanced cleaning and guest safety measures are currently in place
Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F
Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer
Contactless check-in and contactless check-out are available
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Children 17 years old and younger stay free when occupying the parent or guardian's room, using existing bedding
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Castillo Real Hotel
Castillo Real Hotel St. Augustine
Castillo Real St. Augustine
Castillo Real, Ascend Hotel Collection Hotel
Castillo Real an Ascend Hotel Collection Member
Castillo Real, Ascend Hotel Collection St. Augustine
Castillo Real, Ascend Hotel Collection Hotel St. Augustine

Frequently asked questions

Can I cancel my reservation for free at Castillo Real, Ascend Hotel Collection and receive a full refund?
Yes, Castillo Real, Ascend Hotel Collection offers free cancellation on select room rates, because flexibility matters! Please refer to Castillo Real, Ascend Hotel Collection cancellation policy on our site for more details about any exclusions or requirements.
Does this property have a pool?
Yes, this property has an outdoor pool.
Is this hotel pet-friendly?
No, only service animals are welcome at the property.
How much is parking at Castillo Real, Ascend Hotel Collection?
Self parking is free at this property.
What time is check-in at this hotel?
Check-in is from 4:00 PM–midnight.
What time is check-out at this property?
Check-out is at 11 AM.
Where is Castillo Real, Ascend Hotel Collection located?
Situated by the ocean, this hotel is within a 15-minute walk of St. Augustine Beach and Anastasia State Park. St. Augustine Alligator Farm Zoological Park is 3 mi (4.9 km) away.

Guest reviews

Overall score and ratings for Castillo Real, Ascend Hotel Collection

4.5
Wonderful
966 reviews
5 - Excellent
602
4 - Good
271
3 - Okay
60
2 - Mediocre
21
1 - Poor
12
4.6
Cleanliness
4.5
Service and Staff
4.5
Amenities
4.5
Property condition
5.0 out of 5 Excellent
  • Liked: Cleanliness, staff & service, property conditions & facilities

Perfect location. A large, clean room. Nice restaurants close by. The only issue was that the elevator was out of order.

Stayed 3 nights in Jul 2020
5.0 out of 5 Excellent
  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

My family and I had a wonderful time while in St Augustine! The hotel was beautiful, clean, convenient. The staff was very helpful and friendly.

Stayed 3 nights in Jul 2020
4.0 out of 5 Good
  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I liked most everything about the hotel. Honestly the only thing I could complain about is that there is not enough umbrella tables outside. We went during COVID which is not busy and they were always taken so I can only imagine when they are packed. Lastly, I was a tad confused on breakfast. When I googled hotels with free breakfast this hotel came up but to my surprise breakfast was not free. Also they do not have a kids price so I asked if my two kids could split one adult and it then became confusing to the restaurant staff because they could not speak English well. I LOVED the bathrooms for the standard 2 queen room and the balcony as well! The pool area was beautiful and the walk to the beach was not bad. I would however add a crosswalk to the front of the hotel at both entrances.

Stayed 4 nights in Jun 2020
4.0 out of 5 Good
  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The property is lovely. The location is not heavy foot traffic or vehicle traffic consisted to 1/4 mile north, but there is a decent amount. The rooms are appointed nicely. A fair bit overpriced for the standard queen rooms. (by about $100). The onsite restaurant has very good food and the service is very good. It is NOT on the beach; there are one or two private homes and a condo between the back of the property and the beach, but it is beachside, and the walk onto the beach is a nice stretch through the dunes. Staff was accommodating to my sensitivity issues and relocated me to a room more cushioned against the sounds of elevator traffic, but it still got loud around 0800. A king room or suite might have been better but we needed two beds and that was, as noted, pretty overpriced.

Stayed 2 nights in Jul 2020
5.0 out of 5 Excellent
  • Liked: Cleanliness, staff & service, property conditions & facilities

My husband and I chose to celebrate our honeymoon in St. Augustine, Florida and our stay at the Castillo Real was amazing! On our first night, the hotel sent up champagne and chocolate-covered strawberries! The room was clean and the staff was really nice and accommodating, especially during the current pandemic. The hotel is a short walk to the beach and close to restaurants. We really enjoyed this hotel and we highly recommend!

Stayed 5 nights in Jun 2020