St. James Way Tours

This is just an amazing hotel in the perfect location--right at the entrance to the old city and directly adjacent to the train station. Our room was clean and well appointed, and I can't say enough about the staff, especially the desk clerk who helped us figure out the Aare swimming logistics, She even provided us with a hotel branded dry bag for floating down the river. My only comment is that the AC was not that strong, but the staff did provide us with a supplemental AC unit which cooled the room down considerably. HIGHLY recommend !

The staff were friendly but unfortunately the impression I got from them is that the hotel ownership does not care to make things right when problems arise. We stayed in the 3 bedroom 2.5 bath apartment for 4 nights and on the 3rd night we noticed hot water was running out. No biggie since we were all able to shower except the last person. The 4th evening and night we had no hot water, and this persisted into the morning of our checkout. As per the staff, the ownership offered no compensation for the inconvenience of not being able to shower on our evening / morning and also not being able to do laundry. I had contacted the hotel staff about the hot water in the evening of our 4th night but there was no one available to help us out. I didn't get a response from them until around 9am the next morning which was too late as we were already preparing to check out. At $1500/night this was completely unacceptable but no recourse was provided. The rest of the stay was okay, but definitely not worth $1500/night. The rooms need repainting and the bathroom showers have tons of mold and mildew in the grout between tiles on the wall.

Big rooms, comfortable beds, clean, great breakfast bar, hotel has that old style charm but rooms are big and recently updated, no AC and they need to invest in newer more efficient fans, rooms are VERY noisy because hotel sits right under the street trolleys and they run 24/7... Is within walking distance of the main train station in Bern. Staff is friendly and will go out of their way to meet your needs.