Before we even stepped out of our vehicle, we were greeted and shown into the home. There were chocolates on the kitchen table to welcome us too. We were encouraged to use the upper level because the bottom floor was really cold, and the internet needed to be reset our second day there, as well as a leak from one of the upstairs bathrooms on the 3rd. These things do happen in much older homes though, and we were still able to use the downstair one until it could be properly looked into. The hot water goes out very quickly. Overall, the house was as shown, and it is in a very peaceful setting that provides rest and relaxation.