8/10 Good
Michael, Russellville
Traveled with family and small children, Traveled with family
Jan 6, 2023
Liked: Cleanliness, amenities
This property is very nice and we generally enjoyed our stay. However, one upstairs bed was missing center supports so when you laid in the bed, you rolled to the center. A downstairs bed fell off of its attachment to its headboard when my elderly mother say on the side of the bed. To their credit, the management quickly corrected the issue with both beds, but it would have been nice to receive some sort of discount for the state of disrepair. As I was leaving, I wanted to inquire about availability for a future date to stay and I was told that no one on the premises could look at future availability and I had to call a booking service. This was odd to me as the best time to capture future revenue for the property is when the guest is checking out. I am much less likely to go to extra trouble to call in for booking than I would have been to just book onsite before leaving.
