St. Louis Castle Hotels

"The breakfast was delicious and all support staff were terrific. The bathroom was a little dirty and the towel handle was just sitting on the wall mount and fell off the moment i first dried my hands. Wasnt a big deal but was odd. It was a very busy weekend for them and i understand that not all things can take priority. Overall 5 stars!"

"We didn't have breakfast"

"Nice rooms a bit dated in some aspects but very comfortable. Breakfast was a great value and delicious "

"The hotel appeared to look clean. However, upon arriving there were large crackers/chips in the floor by the air unit in the room. Additionally, one of the elevators had what appeared to be puke/stool. The front desk attendant was notified and 4 hours later it was still not cleaned. The next morning it was wiped up but not cleaned and the 3rd flood had the same puke/stool on the floors outside of the elevator for 3 days. The room provided 2 towels for 2 adults & 1 child and when asked for more after already being there for 2 days we were only fggiv"

"The guy working the front desk in the mornings with the nice sweaters knows everything to do around. He’s got a great attitude and was very helpful! The hotel is perfectly located, we felt safe and was close to all the activities (Zoo, Ballpark Village, Gateway Arch National Park & Union Station). We parked on the street and had no problems. The spa is definitely worth it, the pool is huge. The steam room and dry sauna was very clean. The kids loved the penguins and the green space outback. The museum was not kid friendly with mature themes and was definitely not for us. "

"I had a very disappointing experience during my stay at Hyatt. There were multiple miscommunications from the start. I was informed upon arrival that there was no self-parking available, and I was charged $50 plus tax for parking, which was not clearly explained beforehand. The staff’s behavior was quite cold and unhelpful. They did not properly explain important details about the stay. For example, I was told that breakfast was included, but I was not given clear information about how or where to access it. Additionally, only one elevator was working, which caused long wait times as many guests were trying to use it. Despite the inconvenience, the staff did not seem concerned or proactive in addressing the situation. Overall, this was my first bad experience with Hyatt, and it was quite disappointing."

"Great hotel and accommodating to pets. Very friendly staff. "

"We stayed for one night for an early flight out the next day. The staff was so nice and friendly. The airport shuttle was great, and I loved that we could leave our car on their property for a fee. The shuttle picked us back up from the airport when we returned. We would definitely stay here again!"

"I was pretty disappointed with our stay here. The staff was nice but the room was terrible. First of all, none of the lights worked in our room besides the bathroom and one lamp. Yeah, the main light was broken. There were holes in the doors/walls. The mirror had chips around the wood and the desk had dirty spots on it. Terrible stains on the chair and stains on bedding. It didn’t feel very clean. There was just one towel layed out on the bed when we arrived, not folded, just layed out almost like a sort of blanket at the end. There was also a guy walking around the hotel when we checked in around 6pm who was still walking around at like 2am wearing some kind of tactical looking vest that was kind of sketchy. He was obviously not a security guard or any kind of military so I'm not sure if he was a guest or what but it was interesting none the less. Seemed nice but still threw us off guard. I wanted to switch hotels but we couldn't get our money back in time to do so."