Castillos en Steinach am Brenner

"The room smelled like the breath of the last 28 guests and their ancestors all the way to Mozart accumulated over time. It clearly had NOT been ventilated for months and that caused the air to smell stuffy and stale. Extremely unpleasant. And on top of that the AC did NOT work (despite the fact that the Expedia ad clearly says it includes AC). When we confronted the front desk about it they dismissed our complaint and told us to “open the window” (excuse me??? It was cold and rainy outside!!). We had to ask for a fan to have air circulating at least. Even when we complained to Expedia they still refused to do something about it supposedly because “it was a cold day” totally dismissing that the issue was NOT the temperature it was the smell. To make matters worse the bathroom had terrible water pressure and the “shower” is in a bathtub which makes it difficult (and dangerous) to use, especially for an older guest. And did I mention the room is on top of a staircase? Yes! Even if you come tired from an 8 hour train carrying 20kg+ luggage. You will still need to carry them up a staircase just to reach your room. Terrible for me as I was traveling with my 64 year old mom. And yeah, the TV was old (not a smart TV) and had nothing on except for German language shows. So not even that could help us relax in that horrible room. Overall I would not recommend this hotel especially considering the amount of options in the central area. Not coming back. "

"Precio preferencial para estacionamiento "

"Increíble "

"Muy buen hotel, muy buen Buffett de desayuno bien ubicado. "

"Muy buena ubicación y personal muy amable"

"Hermoso edificio "

"La habitacion esta bien, el edificio bien ubicado, coincido con los demas en que el sistema de check in no es perfecto pero funciona, hay que hacer con tiempo el llenado de información de los huéspedes para tener los codigos de acceso antes de llegar. Me contestaron todo el tiempo aunque era domingo por la tarde y luego por la noche "

"Booked room with a bath but got without. Very noisy hotel and terrible rooms. Hardly a 4 star, I would say 1 or perhaps 2. "

"Excelente ubicacion"