“Customer service . I booked my room two months before . I have my confirmation number but when I check in that day they already give my room somebody . I call customer service before and tell them I have problem with border and I check in late they say it’s ok until 2 am . I am very much hassle that night with my family . And looking another accommodation outside .”
“It had a nice bathroom and bedroom. The coffee machine did not work in the room because the coffee pod was too small to slide into the sides of slots which was too wide so the pod just dropped down. No washcloths in the bathroom. I could not understand how the tv remote worked and the channels seemed to be different from the remote control. The closed captioned was too small and too light to see and read from the bed, so I couldn’t read it well. Breakfasts were cheap and not good. Staff……
“We chose this hotel because we were attending a wedding in the area, and it was the closest available hotel with rooms. Unfortunately, our experience was extremely disappointing.
We arrived around 3:00 PM to check in and immediately encountered a long line of guests waiting at the front desk. Despite there only being one customer service representative assisting guests, the process was extremely slow and took over 25 minutes. Unfortunately, this caused us to be late to the wedding we were……