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Burrstone Inn, Ascend Hotel Collection

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Standard Room, 1 King Bed with Sofa bed, Non Smoking | Premium bedding, in-room safe, desk, blackout drapes
Seasonal outdoor pool, open 9:00 AM to 9:00 PM, pool umbrellas
Seasonal outdoor pool, open 9:00 AM to 9:00 PM, pool umbrellas
Premium bedding, in-room safe, desk, blackout drapes
Standard Room, 1 King Bed, Non Smoking | Premium bedding, in-room safe, desk, blackout drapes

Overview of Burrstone Inn, Ascend Hotel Collection

Burrstone Inn, Ascend Hotel Collection

3.0 star property

8.2/10 Very Good

Popular amenities

  • Pool
  • Free WiFi
  • Breakfast included
  • Parking included
  • Pet friendly
  • Air conditioning
Map
1777 Burrstone Rd, New Hartford, NY, 13413

Explore the area

  • Popular LocationUtica College8 min walk
  • Popular LocationNew Hartford Recreation Center3 min drive
  • Popular LocationCharles A Gaetano Stadium4 min drive
  • AirportRome, NY (RME-Griffiss Intl.)20 min drive

Room options

About this area

New Hartford

Located in New Hartford, Burrstone Inn, Ascend Hotel Collection is in the business district and near a train station. Oneida County Historical Society and Stanley Theater are local landmarks, and some of the area's attractions include New Hartford Recreation Center and Utica Zoo. Looking to enjoy an event or a game while in town? See what's happening at Charles A Gaetano Stadium or Utica Memorial Auditorium.

What's nearby

  • Utica College - 8 min walk
  • New Hartford Recreation Center - 3 min drive
  • Oneida County Historical Society - 3 min drive
  • Charles A Gaetano Stadium - 4 min drive
  • Sangertown Square - 5 min drive

Getting around

  • Utica Station - 10 min drive
  • Hancock Intl. Airport (SYR) - 59 min drive

Restaurants

  • Chowder House - 7 min walk
  • The Phoenician - 11 min walk
  • Minar - 12 min walk
  • Pizza Boys - 14 min walk
  • The Green Onion Pub - 4 min drive

About this property

Burrstone Inn, Ascend Hotel Collection

3-star hotel in the business district
Consider a stay at Burrstone Inn, Ascend Hotel Collection and take advantage of a free breakfast buffet, dry cleaning/laundry services, and a bar. Be sure to enjoy a meal at Beer Garden, the onsite restaurant. In addition to a gym and a 24-hour business center, guests can connect to free in-room WiFi.
You'll also enjoy perks such as:
  • A seasonal outdoor pool with sun loungers and pool umbrellas
  • Free self parking
  • An electric car charging station, meeting rooms, and coffee/tea in the lobby
  • A computer station, a ballroom, and a front desk safe
  • Guest reviews speak highly of the convenient parking and helpful staff
Room features
All 100 rooms offer comforts such as premium bedding and air conditioning, as well as perks like free WiFi and safes. Guests reviews give good marks for the clean rooms at the property.
Extra amenities include:
  • Rollaway/extra beds (surcharge) and free cribs/infant beds
  • Bathrooms with shower/tub combinations and free toiletries
  • 32-inch flat-screen TVs with premium channels
  • Refrigerators, microwaves, and coffee/tea makers

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Follows standard cleaning and disinfection practices of Commitment to Clean (Choice)

Social distancing

Protective shields in place at main contact areas
Guest rooms kept vacant for 72 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Gloves available
Masks are required at the property
Hand sanitizer provided
Individually-wrapped food options available for breakfast
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Free RV/bus/truck parking on site
  • Electric car charging station on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available weekdays 6:00 AM–9:00 AM
  • 1 restaurant
  • 1 bar
  • Room service available
  • Coffee/tea in common area(s)

Restaurants on site

  • Beer Garden

Things to do

  • Access to nearby outdoor pool
  • Billiards/pool table
  • Fitness center
  • Seasonal outdoor pool

Family friendly

  • Access to nearby outdoor pool
  • Free cribs/infant beds
  • Laundry facilities
  • Microwave
  • Pool toys
  • Refrigerator
  • Rollaway/extra beds (surcharge)
  • Seasonal outdoor pool

Conveniences

  • ATM/banking services
  • Ballroom
  • Elevator
  • Free newspapers in lobby
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Dry cleaning service
  • Housekeeping (on request)
  • Laundry facilities
  • Luggage storage
  • Multilingual staff

Business services

  • 24-hour business center
  • Computer station
  • Conference space (3792 square feet)
  • Meeting rooms

Outdoors

  • Pool sun loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Assistive listening devices available
  • Braille signage
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible business center
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Free cribs/infant beds
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/tub combination
  • Towels

Entertainment

  • 32-inch flat-screen TV
  • Cable channels
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Connecting rooms available
  • Desk
  • Free newspapers
  • Iron/ironing board
  • Phone
  • Safe

Similar properties

See similar properties

Policies

Check-in

Check-in from 3 PM - 2 AM
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

The following facilities are closed on Sunday:
  • Bar/lounge
  • Dining venue(s)

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 35 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 10.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Pet fee: USD 35 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 10.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Onsite parties or group events are strictly prohibited
Safety features at this property include a carbon monoxide detector, a fire extinguisher, and a smoke detector
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The seasonal pool will be open from May to September
Pool access available from 9:00 AM to 9:00 PM
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Holiday Inn Utica
Holiday Inn Utica Hotel
Holiday Inn Utica Hotel New Hartford
Holiday Inn Utica New Hartford
Utica Holiday Inn
New Hartford Holiday Inn
Holiday Inn New Hartford Hotel New Hartford
Holiday Inn Utica
Burrstone Inn, Ascend Hotel Collection Hotel
Burrstone Inn, Ascend Hotel Collection New Hartford
Burrstone Inn, Ascend Hotel Collection Hotel New Hartford

Frequently asked questions

Does Burrstone Inn, Ascend Hotel Collection have a pool?

Yes, this property has a seasonal outdoor pool. Pool access is from 9:00 AM–9:00 PM.

How much does it cost to stay at Burrstone Inn, Ascend Hotel Collection?

As of Dec 8, 2022, prices found for a 1-night stay for 2 adults at Burrstone Inn, Ascend Hotel Collection on Dec 11, 2022 start from $103.79, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Burrstone Inn, Ascend Hotel Collection pet-friendly?

Yes, dogs are allowed at this property. There's a fee of USD 35 per pet, per night. Service animals are exempt from fees.

How much is parking at Burrstone Inn, Ascend Hotel Collection?

Self parking is free at this property.

What time is check-in at Burrstone Inn, Ascend Hotel Collection?

Check-in is from 3 PM - 2 AM.

What time is check-out at Burrstone Inn, Ascend Hotel Collection?

Check-out is at 11:00 AM.

Where is Burrstone Inn, Ascend Hotel Collection located?

Situated in the business district, this hotel is within 1 mi (2 km) of Utica College, Charles A Gaetano Stadium, and New Hartford Recreation Center. Mohawk Valley Health System - Marketing & Communications and Oneida County Historical Society are also within 3 mi (5 km).

Can I cancel my reservation for free at Burrstone Inn, Ascend Hotel Collection and receive a full refund?

Yes, Burrstone Inn, Ascend Hotel Collection offers free cancellation on select room rates, because flexibility matters! Please refer to Burrstone Inn, Ascend Hotel Collection cancellation policy on our site for more details about any exclusions or requirements.

Overall score and ratings

8.2

Very Good

Rating 10 - Excellent. 306 out of 706 reviews" "
" "10 - Excellent 43%
Rating 8 - Good. 236 out of 706 reviews" "
" "8 - Good 33%
Rating 6 - Okay. 95 out of 706 reviews" "
" "6 - Okay 13%
Rating 4 - Poor. 44 out of 706 reviews" "
" "4 - Poor 6%
Rating 2 - Terrible. 25 out of 706 reviews" "
" "2 - Terrible 4%

8.5/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.1/10

Property conditions & facilities

8.0/10

Eco-friendliness

2/10 Terrible

Jenna
Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel NOT as advertised.... BUYER BEWARE

10/10 Excellent

Sandra
Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location

4/10 Poor

Stephen
Business traveler, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Window in our room was stuck and couldn't quite close all the way. The door to the room was falling off the hinges and could barely be closed, had to be slammed. Paint was peeling from bathroom ceiling. Hotel is in rougher and rougher shape each time I stay there. It really needs to be updated. The good it is basically across the street from Utica university, great location if you have to visit the college. Good free breakfast as well.

4/10 Poor

Octavia
Traveled with family
Disliked: Staff & service
Location
Stayed 1 night in Oct 2022

4/10 Poor

JON
Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The property has poorly managed wear and tear. The bathroom door appeared to have been submerged in water. The bottom was delaminated. My mistake was the reference in the name, The Ascend Collection. I thought that I had stayed in a related venue. I was wrong.
Stayed 1 night in Oct 2022

2/10 Terrible

PETER
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked a room for Saturday night, when I got to the hotel they said you have a booking for Sunday. I didn’t need a room on Sunday. Called Expedia, they said sorry, no refunds. The hotel found a room but I lost the Expedia discount, the hotel is trying to get a refund for me. As it stands now, I paid $374 for a booking that was $103. Consider my Expedia app deleted.
Stayed 1 night in Oct 2022

10/10 Excellent

Jennifer
Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff were so friendly and helpful. They made check in a breeze and you could tell they made sure you felt comfortable. They plan different activities at the restaurant and bar and grill so travelers can also have fun! We didn’t check any of that out because we were too tired from traveling but everything looked very clean and nice. Our room was great. It was clean and comfortable. I have seen other reviews where they talk about the hotel being older and needing updated but honestly it wasn’t what the reviews were making it out to be. Some things are a little older but everything worked perfectly and honestly it was just small minor things. The rooms are actually decorated quite modern and very nice. Don’t believe bad reviews because this place was great.
Stayed 1 night in Oct 2022

8/10 Good

Razi
Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great hotel with hot breakfast
Stayed 1 night in Sep 2022

10/10 Excellent

Mitchell, Ithaca
Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fine
Stayed 1 night in Sep 2022

2/10 Terrible

Stephen
Business traveler
Disliked: Staff & service, amenities, property conditions & facilities
This property sucked. Never returning. I want my money back
Stayed 1 night in Sep 2022