“Great property and amazing staff when you can find them. The only downside if the awful experience you will get if you book through Expedia which doesn't seem to send you the confirmation details the day before which means you can't get into your room. If you arrive late then expect to spend time on the phone with the really helpful and polite support team at the hotel.
Would certainly stay again, would certainly not book through Expedia again.”
“Receptionist is very friendly and helpful, give us area map and explain about location. She's from Bosnia.
Hotel is clean with free coffee and tea.
Hotel location is good, walking distance to old town, about 15 minutes walk.
Close to Aachen Spa, 5 minutes walk.
A little far from train station, about 10 Euro taxi drive.”