We went during the end of the season (mid September) and everything was clearly shutting down - the snack bar closed 3 days early too. Pool wasn’t cleaned every night, was rarely used but when I went in, there was sand at the bottom and leaves floating. The buffet was the same every day, with poor choice for vegetarians (some foods were incorrectly labelled and I had to double check), and mid food at best. In the last days, they were running out of things so no longer had a choice of breads, berries, yogurts, and ice creams. The on site restaurants are difficult to book (had to ask multiple people) and one was fully booked when we arrived until the end of the season (though it closed on the day we arrived and didn’t reopen during our stay). We tried Jojo, the other on site restaurant, the portions were ridiculously small and we went to the buffet afterwards! My partner ordered the duck and got 3 thin slices, he ate the whole main in 6 bites!
The room was nice but the bathroom should be better maintained - the grout in the shower floor was dirty. We did the favourite club and got access to an extra room with refreshments - just drinks and nuts/biscuits. Not worth the upgrade in my opinion.
The spa was a great addition and all the staff we interacted with were nice and friendly. The location was good too, right on the beach and there was always plenty of sunbeds around the pool.
Overall, it’s a fine all inclusive and we had a relaxing holiday but we wouldn’t rush to return.