Susegana Vacations from $886

Lovely place to stay. Recommend to anyone.

outdated decor, in need of renovation. waaaay too busy, hundreds of people trying to use the pool/sauna

The hotel is in a good location, and is more classic looking than modern. The pools are ok, i don’t think the saunas worked, the mud treatment and massage was a good experience. The staff however don’t speak much English, at the reception they were not helpful and often had attitude instead of guiding. There was only person, who actually worked at the bar, i don’t remember his name, but was helpful, and even helped us with the room set up on the first night. I warn anyone who wants to travel during summer: Do Not Expect a good air conditioning in the rooms or even the lobby area. Breakfast was excellent.

What a lovely hotel, staff so lovely & friendly .

We have travelled the world (including most of Italia) and we had great expectations for the Bristol Buja on our first trip to Abano Terme. However, the problems started early when we arrived after a long drive by car from the Rome airport. Where I literally watched the Porter run and hide when he saw that we had heavy luggage to unload. Which my wife and I then had to manage alone upon arrival, and then again on check-out! And it continued from there all downhill. Including the very un-friendly attitudes at reception. Acting as if our business was a distraction from their more important personal lives. Never once did we receive a pleasant hello or even buongiorno as we came and went. Not to mention that they claim to be Pet Friendly, totally false. Only if our 5kg well-behaved dog stayed isolated in the room with us! Finishing up this disaster, was our last morning. First, the breakfast ended 45 minutes early and the selection & service was limited. Then at a surprise required early check-out, it was shocking to see that the lobby had already been closed and the furniture all covered in sheets! Sadly, the only things positive about this aging "fake" 5 Star hotel were the women at the pool bar and lobby bar. Plus the Manager's very professional efforts to try and remedy the many problems we had at the hotel and in particular at the Spa. We sincerely appreciated his efforts. While Abano Terme was a great and elegant city, the Bristol Buja was a gigantic disappointment.