Ratings based on 294 Verified Reviews
3.3 Room cleanliness
3.6 Service & staff
3.3 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
Recommended
for Everyoneby A verified traveler
Close to the Dome
Posted Jun 30, 2017
Pros: I like having a kitchen area, so I can bring dinner and have it in the room.
Cons: Making sure the rooms are ready when you check in. It was a huge inconvenience to have to wait over a half hour to get into our rooms.
Location: It's close to the Dome and casino.
I have stayed at this facility in the past, and it is a good hotel for the price. I stayed here with friends to attend a concert at the Tacoma Dome. It is a quick drive and you are there.
I was unhappy with our check in. The desk attendant was very pleasant and apologetic, but when we arrived at 5pm, both our rooms were not cleaned or ready and we had to wait over 30 minutes to get into our rooms and that pushed us back on time to get to the concert. Check in time was 3pm, so 2 hours later at 5pm our rooms still weren't ready. It was a huge inconvenience.
Comment from Hotel Management
Jul 2, 2017 by General Manager, Hotel Management
Thank you for returning to the Extended Stay America - Tacoma - Fife. We are glad to learn our location was ideal for your needs and that you liked our kitchenette and front desk associate. With that said, we are sorry for the inconvenience you experienced at the time of check-in. We value your feedback and will use it to ensure we are more consistent in our service levels. We hope the positive aspects of your visit will bring you back to our hotel in the future.
Sincerely,
General Manager
by A verified traveler from Spokane, WA USA
Based on first impressions, we almost didn't stay
Posted Jun 27, 2017
Pros: The rooms were nicer than the common areas.
Cons: Cleanliness of the hotel common areas.
Location: Was a 2 minute drive to Tacoma Dome for concerts.
Lobby dirty, staff friendly and quick, elevator dirty and smelled of marijuana, alcohol, and pee. Hallways to the rooms needed vacuuming. Opened our door to our room and was relieved. Clean room, nice kitchenette, clean bathroom. Hotel DOES NOT USE FITTED BED SHEETS, so halfway through the night you are touching bare mattress- ICKY!
Comment from Hotel Management
Jun 29, 2017 by General Manager, Hotel Management
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.
General Manager
by A verified traveler
Will not book here again
Posted Jun 27, 2017
Pros: One lady at the desk was very pleasant.
Cons: Everything
Location: Lots to do around this area, beautiful city
Very disappointing. The rooms were clean but they had nothing to offer When dishes were needed they were out or could give you one or two items (pots pans, dishes, cups etc). They don't wash your sheets until you stay for over 5 days and you have to take your towels to the desk to get replacements. It lacks the comfort of a hotel, more like a studio apt and your on your own. It does have a full size refrigerator but that was the only plus. The beds are full size so not very comfortable for a couple.. No exercise room either
Comment from Hotel Management
Jun 29, 2017 by General Manager, Hotel Management
Thank you for evaluating your experience. Although you liked some aspects of our hotel, we apologize for not living up to your expectations. Our hotel is designed for guests staying a week or more at a time, who prefer a home-like living experience. So we certainly understand why you may have found our amenities a bit different than traditional hotels. Your comments have been shared with the entire team in an effort to improve our future guest experiences. We hope you will stay with us again so we can provide you with the great experience you deserve.
Sincerely,
General Manager
Recommended
for Everyoneby A verified traveler from York, PA
Nice location
Posted Jun 23, 2017Stayed a few times now, the hotel could use some upgrades. Staff is always friendly and the location is great. It's a decent place if you just want the basic suite.
Comment from Hotel Management
Jun 24, 2017 by General Manager, Hotel Management
We appreciate your repeat business. Thanks for letting others know that we continue to please you with our service and the location of our hotel. Your feedback about the need to update has been shared with the appropriate individuals in our organization. We value your patronage and look forward to your next visit.
Sincerely,
General Manager
Recommended
for Everyoneby A verified traveler
Basic accommodations in convenient spot
Posted Jun 6, 2017Easy to get to from the interstate--about 40 minutes from downtown Seattle and 15 from Tacoma. Room was basic but functional. Front desk staff was very helpful. Refrigerator worked, had to ask for multiple hairdryers as the first one didn't work.
Comment from Hotel Management
Jun 6, 2017 by General Manager , Hotel Management
Thanks for taking the time to review your stay. We're delighted you loved our convenient location and enjoyed your overall visit. Having said that, we are sorry for the inconvenience you had with our amenities. Thanks for being our guest, and we hope you will choose us the next time you are in our area.
Sincerely,
General Manager
by A verified traveler
Not clean - strange smells
Posted May 20, 2017Front desk staff was nice but ditzy. First room they gave me was not clean yet. So they got me a different room. This second room smelled like jalepenos and burnt salsa. The door handles and carpet were filthy. Oh, at first the key card to this room did not work. So I had to go back, again, to the front desk for them to get me new cards.
Comment from Hotel Management
May 23, 2017 by General Manager, Hotel Management
Thank you for evaluating your stay. We want every guest who stays with us to have a comfortable experience and to depart with a lasting favorable impression. We fell short in making that happen for you, and we are truly sorry. Although your experience is not typical of our service delivery, we obviously have room to improve, and I assure you we will. We truly regret the inconvenience caused, and please give us another opportunity to serve you with the hospitality you deserve. Sincerely, General Manager
Recommended
for Everyoneby A verified traveler
working at the port
Posted May 11, 2017the hotel is in an industrial type area. Lots of truck traffic, and the type that comes with it.
not bad if you are working nearby. I would not recommend for a family stay.
Comment from Hotel Management
May 12, 2017 by General Manager, Hotel Management
Thank you for being our guest at Extended Stay America - Tacoma - Fife. We are pleased to know you enjoyed your time with us and that you were impressed with most aspects of our hotel. It was a pleasure hosting you, and we look forward to seeing you again soon!
Sincerely,
General Manager
by A verified traveler
Would not honor reservation
Posted Apr 5, 2017Arrived at night, hotel staff was rude and had no clean rooms, I was told. Blonde woman who was at the frontdesk, should be fired and should not have a job dealing with the public. I even had my 10 yo child with me.
Bad experience.
Comment from Hotel Management
Apr 7, 2017 by General Manager, Hotel Management
Bruce, first of all, I extend my apologies for the behavior of our associates and thank you for informing me of this incident. I can understand your disappointment, and I am sorry for the inconvenience you encountered. We provide thorough training for all team members and will be redoubling our efforts. I hope you and your family will consider a return visit so that we can restore a favorable impression of our hotel in the future.
Sincerely,
General Manager
Recommended
for Everyoneby A verified traveler from tacoma wa
Very comfortable
Posted Mar 27, 2017It was very nice comfortable the room was very nice i especially liked the fact that if i wanted to cook the was set up for me to do so
Comment from Hotel Management
Mar 28, 2017 by General Manager, Hotel Management
Karen, it is a delight to read about your stay at Extended Stay America - Tacoma - Fife. We strive to provide the most comfortable environment for all of our guests, and we are thrilled that we delivered it while you were here. We look forward to hosting you again in the future.
Sincerely,
General Manager
by Sean
Posted Mar 25, 2017 on Hotels