One minute after arriving a man started screaming from the balcony of the second floor. Without greeting us the desk clerk went to address the individual, fair enough, when she returned she stated she could not check us in shift charge was in 30 minutes and she had a closing list to do, come back after shift change. We return, 11:10 pm new staff member. She says, please come back in 20 to 30 minutes, 11:40 pm, I am just coming on shift and have an opening checklist to complete. We would have had to wait over on hour to check in to a room already paid for online. Saw large rats in parking lot. We went to another facility. Hoping Expedia gives us a refund.