The Refuge Tours

Thanksgiving Day, we came down for breakfast 1-1/2 before they closed and there was only one muffin and an apple available. Dining room was full. Coffee was out and juice machine wasn’t working. A family of six arrived after us, hoping to get a quick breakfast because nothing was open to go out. We couldn’t find the attendant to stock new items at the breakfast bar. Disappointed in not being able to have a breakfast, even though it was Thanksgiving morning. The room was comfortable with cold AC and the staff was very friendly. This was our third time to stay at this location.

We like the 2 room suite and try to stay at Embassy when it’s an option for made-to-order breakfast. However it was chaotic and they ran out of food. Hotel had not staffed appropriately for a busy weekend. Staff was very friendly and did their best to keep up with very large number of guests.

I booked this hotel through Expedia. From the outside, the property looked brand new—clean, shiny, and very inviting. I’d give the exterior an A+. The lobby and entrance were also really nice, definitely another A+. However, once we got to the room, things started to feel different. You could tell there had been some remodeling, but it seemed more like a “cover-up” than a true renovation. Customer service at check-in was polite and helpful, but there was an issue with the booking. Expedia had our room listed as having a balcony, but when we checked in, the staff said they don’t even have balcony rooms. That was disappointing and a frustrating way to start. Later that night, when we returned to the room, we realized the air conditioning wasn’t cooling properly. The front of the suite had a little cooling, but the bedroom was very uncomfortable. We actually ended up going to the front desk to get a fan. Overall, while the outside and lobby gave a great first impression, the room quality and AC issues left us unsatisfied. Because of these problems, I probably wouldn’t stay at this location again.