Horrible service! Front desk person, Jeff, was outside on skateboard & smoking just outside the door when we arrived. He told us he needed to have a cigarette so we would need to wait a few minutes to check in because he was “dying for a break”. Being allergic to smoke, this was a huge turn off already & the lack of hospitality was astonishing! This was a surprise trip for my husband. I had been to this hotel a few years ago & was mentioning some changes to my husband when Jeff started telling us nothing has changed there in years. I mentioned that the hotel website says it was updated in 2022. Jeff proceeded to tell us that it’s a lie & nothing has been updated in over 10 years & that the new owners don’t believe in maintenance so nothing is maintained & how much he hates it. Within our first 10 min there, my surprise moment was completely ruined& I was left feeling like I had just been ripped off as even the “welcoming” staff was telling me the reasons that we shouldn’t be there. So embarrassing! I was not given the bottle of wine for VIP. Jeff said he knew nothing about that. If the hotel isn’t actually going to give the listed VIP perks, it should be removed from the listing. Throughout our sat-mon stay, Jeff was either out on his skateboard & smoking or he was LAYING back behind the front desk looking at his cell & could not be seen. Lobby wreaked like cigarettes nonstop. Sparking electrical socket in room that burnt our charger. No offer to replace or even apologize