Ratings based on 820 Verified Reviews

4.4 out of 5
93% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel close to the boarder

Posted Mar 20, 2017
Close to boarder and a nice drive to the beaches. Close to big shopping center.
3 out of 5
by A verified traveler

Posted Mar 14, 2017
When I went to the receptionist she never look at me when I was in front of her. she was too busy in the phone, after several minutes another employee who was standing in the entrance door notice it and came to take care of my registration. Another thing my room's heater didn't work.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 13, 2017
Great place
4 out of 5
Recommended
for Everyone
by A verified traveler

Very nice hotel with convenient location.

Posted Mar 12, 2017
Pros: Staff, location, cleanliness.
Cons: A little more variety on the dinner menu .
Location: Eating convenient location to the medical district. Easy access crossing the border.
Above average hotel. Stayed for medical reasons. The physician's office is convenient to the hotel's location. It also is a desirable location with regard to eating places being nearby.
5 out of 5
Recommended
for Everyone
by A verified traveler from Northern California

Quick and easy Tijuana Fix

Posted Mar 9, 2017
Pros: So easy. Everything worked. Quiet and comfortable.
Location: Plenty of restaurants nearby but you need a car or taxi for anything besides eating. Liquor store, pharmacy one block away. Very safe location.
We just wanted a comfortable easy place to relax for two nights. Hotal Lucerna was perfect. Staff were very helpful and friendly. The room was quiet, with a nice view. The food was very good--we ordered room service twice and ate at The Acqueduct twice--all good.
1 out of 5
by A verified traveler

Poor response

Posted Feb 27, 2017
Check in at 3pm right away I turn the AC on the room was stuffy I called the front desk to let them know they sent someone a hour later .. I was told the AC wasn't going to work in the room no would the Windows be able to be open because they were working on the out side .. I was told they would move me to another room and it never happen all I got was sorry sorry ..
4 out of 5
Recommended
for Everyone
by A verified traveler from Medellin, CO

Great Hotel!

Posted Feb 17, 2017
Pros: Location, Room, Staff, Bar :)
Cons: Air conditioned. They have a central system that distributes either heading or cold air. For my visit they had heading on, and I hate that.
Location: Location is really good, close to Plaza Rio and great restaurants. You must visit "carnitas quiroga"!
It is a well located hotel, just in front where I needed to go. The hotel has good facilities, great but cold pool, comfortable rooms. The staff is always ready to assist you and they also welcome you with a big smile, which is a plus and makes you feel like home.
Comment from Hotel Management
Feb 28, 2017 by Community Manager , Hotel Management
Hi Teddy! Thank you for taking the time to leave us these good comments about our hotel as they are very important to us. We hope to see you again soon. Regards!
4 out of 5
Recommended
for Everyone
by A verified traveler

Very centralized location

Posted Feb 6, 2017
The rooms are very dark and the food and restaurant is not good but everything else was OK. Not good enough for the cost
Comment from Hotel Management
Feb 28, 2017 by Community Manager , Hotel Management
Hi! Thank you for giving us these comments about our hotel, as they are very important to us.
4 out of 5
Recommended
for Everyone
by A verified traveler from Las Vegas, NV

Great place, great location.

Posted Feb 4, 2017
Under construction. This time we got a room on the 5th floor. Free breakfast and happy hour. It was not worth it for us, as it was just okay. I insisted I be away from any construction and ended up still hearing it. Once it gets done, my rating will be higher. The greatest people work there!
Comment from Hotel Management
Feb 28, 2017 by Community Manager , Hotel Management
Hi Chuck! Thank you for giving us these comments about our hotel, as they are very important to us.
2 out of 5
by A verified traveler from Arizona

old towels

Posted Jan 26, 2017
the room needs to be clean better sloppy cleanning
Comment from Hotel Management
Jan 30, 2017 by Community Manager , Hotel Management
Hi Jaima, Thank you for taking the time to leave us these good comments about our hotel as they are very important to us. We hope to see you again soon. Regards!