“Reception staff and valet parking were exceptional. The room was nice and comfortable. It’s in a perfect location however to see the sights and lots of dining options. The reception was very helpful with dining options available in the area.”
“Habitación limpísima con un baño enorme,muy agradable.En el centro peatonal de la ciudad,y al lado de todo. Son muy amables con las indicaciones y dan muy buenas recomendaciones,muchas gracias!”
“I booked this hotel because of the really positive guest ratings, so maybe my expectations were too high but I was disappointed. Big picture pros and cons:
Pros - cool location; good price; and while not a huge selection, the breakfast is quite good and included in the price.
Neutral - parking was easy to find and not too expensive, but we went in October so I don’t know what it’s like in the summer.
Cons (2-bedroom specific) - We paid for a room with two bedrooms and three beds, which I had……
“Nice old building with large rooms.
Very difficult to park around and tricky, they have alternate side street cleaning with car towing almost every day in different days of the week, watch out!
Many details should be improved/renewed for a 4 star hotel: shower head and handle rusted. Elevator in one section not working/under maintenance who knows since when. Kids behind the desk are friendly but quite useless: besides recommending the bad restaurant connected to the hotel, they basically tell……
“It was a nice property in a good location. Then only problem is that there is no parking. They offer valet parking, but you have to notify them at least 30 minutes ahead of time when you want to either drop off or pick up your car.”
“While I usually prefer to stay in a hotel with a more traditional interior design, I was pleasantly impressed by the modern decor and lighting they did use. The staff was helpful and friendly, the buffet great and the location for exploring Trapani ideal!!”
“The parking app was confusing. I used the location number on the machine and used the app and still ended up with a parking ticket. Not user friendly for people that are from another country.”
“Beautiful stay with a great location! It’s a lovely, clean hotel with 24-hour pool access, helpful staff, spacious rooms, good air conditioning, and a heated towel rack. However, the one thing I would mention is that they only have overhead showers, making it hard to shower without getting your head wet. The water isn’t powerful, and it goes all over the bathroom. Additionally, you can leave luggage, but there is no specific room; it just gets put behind the stairs, meaning other guests have……