STAY FAR AWAY -- HORRIBLY RUDE STAFF!
Posted Aug 25, 2016
Went into the hotel and addressed the man behind the counter very cheerfully -- he never looked up. Finally, without looking up he asked, "Name?" and I told him. I asked him about the ground floor room which I requested when I reserved the room due to my severe neuropathy (and the fact I am disabled) and he told me I had a second floor room. I replied that I really needed a ground floor room - he said they are $20 higher. To this point he has not been even a bit friendly and I would soon learn just how rude he could be. I told him I'd requested a ground floor room during the reservation process and without missing a beat he snidely replied, "That's just a request; we are not OBLIGATED to honor it!" At this point, I responded in kind by saying VERY sweetly, "Thank you so much for being so friendly -- I appreciate that." For the first time during our exchange he looked up and said, "You obviously did not read the sign in front of you," and when I looked at him in confusion, he said, "GET OUT." I was visibly shocked and asked him, "Are you going to charge me?" He refused to reply to that question though I asked it over half a dozen times. Instead he simply told me each time to, "Leave," "Get out," "I'm calling the police and they WILL take you to jail," etc. I asked him if he was the owner or manager, but he refused to respond to any of my questions except to tell me to leave. Also, he was sweating like a pig because the lobby was so hot, humid and stuffy.