Beware of the Bugs
Posted Nov 18, 2016
BE AWARE OF THE BUGS
I am always reluctant to leave a review when it is not positive but in light of the experience I had that led to vacating our stay 2 days early I must share it.
When we got into our room for the evening there were these baby cockroaches which we promptly squashed and discarded (there were about 7-8 of them). We noticed numerous mosquitos in the rooms as well, even though we were conscious to keep the door closed to the room. When we woke up the following morning we had quite a few bites but thought maybe just a few of the mosquitos got us. The second night we noticed the mosquitos and beetles in the room again, but because of the bites we went crazy spraying 'off' at the door way, and then looked up and there were many mosquitos attached to the ceiling in which we were spraying until they fell down and picked them up in tissues and flushed them. When we woke up the following day, we had each acquired 25+ mosquito bites, despite wearing longs sleeved shirts and pants to bed. Many of the bites in rows down the body, we decided to terminate our stay at Ports and at a premium book another resort last minute. We asked the hotel to refund the remianing 2 days our stay and they refused. They accused us of lying about the beetles until we were able to dig one out of the trash bin to show them. They said they would only refund if I paid to go to Dr & if Bed Bugs then they would authorize expedia to refund. I don't like losing sleep over getting eaten alive!!!