2/10 Terrible
Penny S.
May 20, 2024
Disliked: Cleanliness
Tipsy turtle
Was told upon arrival there was a broken faucet, a broken chair, a broken grill, and we found also a broken toilet seat…. We were told issues would be fixed the day of check in… someone came on the fourth day and said faucet could not be repaired…almost $2300, 7 days later , none of the repairs had been done…. We also take care of the rentals we use, and had to empty nasty vaccum in order to use it…. After , apparently seeing too many cars, on a camera, we assume, someone called and said that led them to think we had too many people staying in the house!!!!! There were also several dead bugs in the house…. We have been renting houses on Tybee for over 20 years…. Never had an experience like this .. I think we are entitled to a partial refund… certainly we will not do business here…. Oh, could not get door open, and when I called, a different company answered, said they had no record of my reservation…. After 3 tries, the person said , oh, we handle that property , too. Yes , the phone calls about the cars, not being able to get in, and the condition of the house … we were happy to leave….
Penny S.
Stayed 6 nights in May 2024