My daughter and I checked in late at night, but first thing in the morning I noticed there was what appeared to be feces smeared on the bathroom wall and the handle to one of the cabinets was broken, around 7:10am I reported it to the desk and showed them pictures. I requested another room, but I was told they were full. I was disgusted.
We left for the day and returned around 3 PM, the bathroom wall had not been cleaned nor the cabinet door handle fixed. I went to the front desk once again very upset and reported the wall had not been cleaned, etc. again requested another room and was told none were available. At that point I was ready to leave, but there was nothing else available anywhere near the island.
As my daughter and I sat outside the room, talking about our options, as we were about seven hours away from home, a piece of the ceiling over the sitting area outside our room fell almost hitting us. I reported that to the front desk as well.
Along with a complaint that the people in the next room had a dog and was barking at 3 o’clock in the morning. The barking occurred both nights we were there. If I had wanted to be kept up at two and three in the morning, I would’ve stayed home and listen to our dog bark.
The room cost me approximately $400 a night, that’s my salary for a week. I am heartbroken that I had such a horrible experience and very disappointed in Expedia as this is why I stopped using hotelscom. I expected a hell of a lot better...
