“The staff is super nice. This rating would have been a four or five except that there are some critical things that are fails;
1. The room smelled like old cigarette and when we walked down the hallways multiple rooms had active smokers at night. Which means the hotel doesn’t reinforce “no-smoking” policy. My sinus suffered.
2. They told me we had access to the hotel parking lot, after 3 days of use they informed me it costs €30 per day!!!! Not before… even though I called to ask before……
“I am not satisfied with their service. I booked a deluxe room and the air conditioning is not working. I was on the 3rd floor and they downgrade my room to 1st floor. They told me there is nothing available.
I was really upset and I ask if I can upgrade my room with extra money. But they kept telling me it’s not available except for the room in the 1 st floor. Will not go back to this hotel.”