Ratings based on 48 Verified Reviews

4.3 out of 5
90% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Great and friendly staff

Posted Dec 27, 2016
The staff couldn't do enough. Very professional and friendly
5 out of 5
Recommended
for Everyone
by A verified traveler from usa

Udaipur stay

Posted Feb 10, 2016
Great clean rooms facility needs to be upgraded sound transmissions between rooms
Comment from Hotel Management
Apr 3, 2016 by Amit Saincher, General Manager, Hotel Management
Dear Guest, Thank you for taking the time to post a review of us. I regret the inconvenience caused due to lack of soundproofing. We look forward to the opportunity of welcoming you back on your next visit to Udaipur. Please do not hesitate to write to me for any assistance with reservations or for anything else I can do for you in Udaipur. Thank you Best regards Amit Saincher General Manager amit.saincher@tridenthotels.com
4 out of 5
Recommended
for Everyone
by A verified traveler

Udaipur Classic.

Posted Jan 24, 2016
Beautiful grounds for a hotel done in classic style. Great pool.
3 out of 5
Recommended
for Everyone
by A verified traveler from san jose

Posted Apr 13, 2015
Front desk did not do wake up call as asked! Restaurant was good!
3 out of 5
by A verified traveler from Australia

Clean, nice gardens - WORST service, disappointing

Posted Jan 16, 2015
For a 4.5 star hotel it was very underwhelming. You are paying fService was terrible, other than the friendly bellboys we've had better service at hostels. Staff were rude and made you feel like they were doing you a favour. A simple booking with the front desk to organise a tour of the Oberoy was confused and when we turned up for the tour as scheduled we were told that we would need to turn up later. I ordered a coffee which took 40 minutes. The massages were also average. These are things which could have been forgivable albeit disappointing. What was unforgettable was how the staff treated us at front desk when we left our honest feedback that the stay wasn't bad but was a little disappointing. We were berated and interrogated by the front desk man and then the manager who became extremely defensive about why he hadn't gotten back to us about our airport request which we had sent a month prior (and tried to follow up by email and by calling front desk several times but no response). The manager started to argue with us and left us feeling really disheartened. While we were waiting for our ride to the next hotel, the chef then came out and told us off. I don't use those words lightly. He said how he was embarrassed with our poor review of his food. He lectured me about how different regions had different styles of cooking which I assured him I was well aware of, he asked if I had taken a look around the restaurant and noticed that everyone else was Indian. I felt harassed.
2 out of 5
by A verified traveler from Sydney

Not a five star

Posted Nov 24, 2014
Service at check-in and restaurant were far from five star. A few of them were good, but some were just hopeless and rude. They even gave 2 people's packed breakfast for 4 persons.
3 out of 5
by A verified traveler

Posted Nov 6, 2014
Pros: location
Cons: service, food, amenities for the money not worthed
average place nothing spectacular for a sister oberoi brand
4 out of 5
Recommended
for Everyone
by A verified traveler from Ahmedabad

Nicest property lush green gardens all around.

Posted Sep 12, 2014
Decent stay but think staff members can be lil more courteous.
4 out of 5
Recommended
for Everyone
by pradip from new jersey, USA

Posted Jan 24, 2014
Pros: Spacious,clean, friendly staff.
Cons: Should provide WiFi with room
Location: Good location, lots of things to do within few minutes.
4 out of 5
Recommended
for Everyone
by pradip from new jersey, USA

Posted Jan 24, 2014
Pros: Spacious,clean, friendly staff.
Cons: Should provide WiFi with room
Location: Good location, lots of things to do within few minutes.