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Overview of aha Gateway Hotel

Photo gallery

Featured Image
In-room safe, desk, blackout drapes, iron/ironing board
In-room safe, desk, blackout drapes, iron/ironing board
In-room safe, desk, blackout drapes, iron/ironing board
In-room safe, desk, blackout drapes, iron/ironing board

aha Gateway Hotel

3 out of 5

4.2/5 Very Good

Guests rated this property 4.4/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Restaurant
  • Breakfast available
  • Business services

Cleaning and safety practices

  • Cleaned with disinfectant
  • 48-hour vacancy between guest room stays
  • Hand sanitizer provided

Explore the area

    Popular LocationGateway Theatre of Shopping8 min walk
    Popular LocationKwaZulu-Natal Sharks Board9 min walk
    Popular LocationMount Edgecombe Country Club6 min drive
    AirportDurban (DUR-King Shaka Intl.)14 min drive

Choose dates to view prices

Junior Suite

No guest room rating
  • 430 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

Standard Double Room

4.2/5 guest room rating
  • 301 sq ft
  • City view
  • Sleeps 2
  • 1 Double Bed

Superior Room

4.5/5 guest room rating
  • 409 sq ft
  • City view
  • Sleeps 2
  • 1 Double Bed

About this area

Umhlanga

Located in Umhlanga, aha Gateway Hotel is connected to a shopping center. UShaka Marine World is a popular attraction and the area's natural beauty can be seen at Umhlanga Rocks Beach and Durban Beach. Traveling with kids? Consider Japanese Gardens and Mini Town. With scuba diving, water tubing, and motor boating nearby, you'll find plenty of adventures in the water.
Popular Location

What's nearby

  • Gateway Theatre of Shopping - 8 min walk
  • KwaZulu-Natal Sharks Board - 9 min walk
  • Umhlanga Main Beach - 3 min drive
  • Mount Edgecombe Country Club - 6 min drive
  • Umhlanga Lighthouse - 7 min drive

Getting around

  • King Shaka Intl. Airport (DUR) - 14 min drive

Restaurants

  • Old Town Italy — 6 min walk
  • Greedy Buddha — 7 min walk
  • Tashas — 7 min walk
  • The Hussar Grill — 7 min walk
  • Circus — 8 min walk

About this property

aha Gateway Hotel

Family-friendly hotel connected to a shopping center in Umhlanga with restaurant
Along with a restaurant, this smoke-free hotel has an outdoor pool and a bar/lounge. WiFi in public areas is free. Other amenities include a rooftop terrace, a conference center, and self parking. All 146 rooms offer free WiFi, room service, and LCD TVs with satellite channels. Guests will also find rainfall showerheads, free newspapers, and free bottled water.
Aha Gateway Hotel offers 146 air-conditioned accommodations with laptop-compatible safes and complimentary newspapers. LCD televisions come with satellite channels. Rooms have partially open bathrooms. Bathrooms include rainfall showerheads, complimentary toiletries, and hair dryers.

This Umhlanga hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and blackout drapes/curtains. Housekeeping is offered daily and irons/ironing boards can be requested.

An outdoor pool and a children's pool are on site.

The recreational activities listed below are available either on site or nearby; fees may apply.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows industry cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global)

Social distancing

Protective shields in place at main contact areas
Guest rooms kept vacant for 48 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitizer provided
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (ZAR 35 per night; includes in/out privileges)
  • Extended parking on site (ZAR 35.00 per night)
  • Limited onsite parking
  • Height restrictions apply for onsite parking
  • Onsite parking options include a garage
  • 24-hour roundtrip airport shuttle (surcharge)
  • Area shuttle (surcharge)

Food and drink

  • Buffet breakfast available for a fee daily 6:30 AM–10 AM: ZAR 180 per person
  • 1 restaurant
  • 1 bar
  • Room service available

Things to do

  • Children's pool
  • Outdoor pool

Family friendly

  • Babysitting/childcare (surcharge)
  • Children's pool
  • Dry cleaning service
  • In-room child care (surcharge)
  • Laundry facilities
  • Outdoor pool

Conveniences

  • Elevator

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Wedding services

Languages spoken

  • English
  • Hindi

Business services

  • Business center
  • Meeting rooms
  • Conference center

Outdoors

  • Pool sun loungers
  • Pool umbrellas
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lever door handles
  • Visual alarms in hallways
  • Wheelchair-accessible path to elevator
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains

Bathroom

  • Bathroom (partially open)
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Towels

Entertainment

  • LCD TV
  • Satellite channels

Food and drink

  • Free bottled water

More

  • Connecting rooms available
  • Desk
  • Free newspapers
  • Guidebooks/recommendations
  • Iron/ironing board (on request)
  • Laptop-compatible safe
  • Local maps
  • Phone

Similar properties

The average per-night price is based on the lowest price found within the past 24 hours for the next 30 nights. All prices include taxes and fees and are based on a 1-night stay for 2 adults. Prices and availability subject to change. Additional terms may apply.

Policies

Check-in

Check-in from 11:00 AM - 9:00 PM
Minimum check-in age - 18

Check-out

Check-out before 10:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for buffet breakfast: ZAR 180 per person (approximately)
  • Airport shuttle fee: ZAR 360 per person (one way)
  • Self parking fee: ZAR 35 per night (in/out privileges)
  • Extended parking fee: ZAR 35.00 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash

We should mention

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details 48 hours prior to arrival, using the contact information on the booking confirmation
Pool access available from 7:00 AM to 6:00 PM
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply

National rating

Quality Graded by the Tourism Grading Council of South Africa (TGCSA) – South Africa's official quality assurance organization.

Property is also known as

Gateway Hotel
Gateway Hotel Three Cities
Hotel Gateway
Three Cities Gateway
aha Gateway Hotel Umhlanga
Three Cities Gateway Hotel Umhlanga
Three Cities Gateway Umhlanga
Three Cities Hotel Gateway
aha Gateway Umhlanga
aha Gateway
aha Gateway Hotel Hotel
aha Gateway Hotel Umhlanga
aha Gateway Hotel Hotel Umhlanga

Frequently asked questions

Can I cancel my reservation for free at aha Gateway Hotel and receive a full refund?
Yes, aha Gateway Hotel offers free cancellation on select room rates, because flexibility matters! Please refer to aha Gateway Hotel cancellation policy on our site for more details about any exclusions or requirements.
How much does it cost to stay at aha Gateway Hotel?
As of Apr 11, 2021, prices found for a 1-night stay for 2 adults at aha Gateway Hotel on Apr 19, 2021 start from $83, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Does aha Gateway Hotel have a pool?
Yes, this property has an outdoor pool and a children's pool. Pool access is from 7:00 AM–6:00 PM.
Is aha Gateway Hotel pet-friendly?
No, only service animals are welcome at the property.
How much is parking at aha Gateway Hotel?
Self parking is available for ZAR 35 per night. Extended parking is available for ZAR 35.00 per night. Limited spots are available.
What time is check-in at aha Gateway Hotel?
Check-in is from 11:00 AM - 9:00 PM.
What time is check-out at aha Gateway Hotel?
Check-out is at 10:00 AM.
Does aha Gateway Hotel provide a shuttle to the airport?
Yes, there's an airport shuttle. A fee of ZAR 360 per person applies.
Where is aha Gateway Hotel located?
This family-friendly Umhlanga hotel is located on the boardwalk, within 1 mi (2 km) of KwaZulu-Natal Sharks Board and Gateway Theatre of Shopping. Umhlanga Rocks Beach is 1.9 mi (3.1 km) away.

Overall score and ratings

4.2

Very Good

Rating 5 - Excellent. 129 out of 292 reviews
5 - Excellent 44%
Rating 4 - Good. 116 out of 292 reviews
4 - Good 40%
Rating 3 - Okay. 29 out of 292 reviews
3 - Okay 10%
Rating 2 - Poor. 13 out of 292 reviews
2 - Poor 4%
Rating 1 - Terrible. 5 out of 292 reviews
1 - Terrible 2%

4.4/5

Cleanliness

4.1/5

Staff & service

4.0/5

Amenities

4.3/5

Property conditions & facilities

1/5 Terrible

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Stay away if you like peace and quiet
Hotel is clean, the type of selfish inconsiderate people that this hotel draws, leaves much to be desired. Shouting in the hallways at 4am is not on. No one was at reception to complain to. This happened to us 2out of the 3 nights we were there. Brought this up to reception and all we got was “sorry about that”. Stay away.
Stayed 3 nights in Nov 2020

5/5 Excellent

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2020

3/5 Okay

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness, staff & service
Stayed 2 nights in Aug 2020

2/5 Poor

Traveled with partner
Disliked: Staff & service
Hotel management lack of accountability for the issue raised by the customer, no hot water in the room after notifying 10h before, no milk with cereals, iron not working properly, air conditioning making noise on the heating status, no parking security, door open after 10pm for anyone to access,...
Stayed 4 nights in Jul 2020

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property has walking access to the gateway shopping mall, a great bonus with exclusive shops and places to eat. Parking is also available. The rooms are modern and clean
Stayed 1 night in Jan 2020

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