1/5 Terrible
Natasha S.
Sep 13, 2021
Unprofessional and unfair property management group
We were very excited to stay at this property. Unfortunately, due to a close Covid exposure, our family decided not to meet at this location and stay home to ensure everyone’s health. Understanding that we canceled and less than the 14 day cancellation time, we knew we would have to pay in full. Which was a very large sum of money and we knew this ahead of time. We asked several times to not be charged for the linen fee, cleaning fee, and pet fee as these alone were $150. Additionally there was over $300 for host fees, service fees, etc that we did not request however I find that a 2 night weekend rental, listed for $369 a night totaling over $1100 would be willing to refund fees that were not incurred. It’s very frustrating to pay for services that are not rendered. I have emailed the management company twice and they keep reading their cancellation policy. I understand we need to pay for the stay, I do not understand why we need to pay for cleaning, linens and pets when we did not use the property.