Taking advantage of and lying to foreign visitors
Posted Jan 12, 2017
I had booked a $450 room, and need to stay an extra half-day. Normally, the cost to extend for a half-day is 50% of the room rate, but I was charged $350 for staying 6 additional hours. The stated reason was that I was "upgraded" to a higher cost room, which was unverifiable. When I volunteered to spend the extra half-day in a different room that would have been in the original rate category, I was told they were all booked. I left the hotel around 930p that night, and it was very clear many rooms were unoccupied. My so-called "upgraded room" had a view of the hotel parking and entrance, not pool area. I paid more for a lesser experience, and was manipulated to pay extra for something that was not worth it. If you can avoid this hotel, I recommend you do.