Despite what they say, this is not a luxury hotel
Posted Nov 28, 2015 on Orbitz
Room had electrical issues, power shut off and made zapping/buzzing sounds when trying to get it back on. Toilet overflowed and could not be stopped, not even by maintenance, so water spewed into the carpeted room. Faucet was extremely loose and we expected it to disconnect at any time.
Double beds were 2 twin beds pushed together, so extremely uncomfortable.
Despite getting a new room, with the same poor quality, no compensation was given for all the issues we had. Instead we discovered other rooms had the same electrical problems and other issues due to poor maintenance. Restaurant was also nothing special, but was pricey, even had to pay per person to use the table.