Vulcano Vacations from $999

We booked a room in June for a September 3-night stay. When we arrived at the hotel I was told there were no rooms available. I was redirected to stay at another hotel 15 minutes away. We met another couple who had the same experience. We believe they overbooked but did not tell either couple that this was the case. Very inconvenient, to say the least. The only redemption was that they offered us a free dinner and spa access after we sent a complaint to Hotels.com. They did not extend this offer to the other couple who were also sent away (probably because they hadn't booked through Hotels.com and did not send a complaint).

La localisation de l’établissement est parfait. Le service est exceptionnel. Les gens sont gentils et la vie est tout simplement magnifique.

Everything was excellent!

Perfect location. The views are amazing and we love the restaurant outside with the perfect view. The hotel itself is very nice. Only thing is the shower floors are super slippery. I have never had an issue before with a shower floor being this slippery. I almost fell several times. They really need to come up with solution for this before somebody really gets hurt.

Spectacular hotel. As beautiful as can be. Views unlike anywhere on earth. Beautiful hotel. Fabulous staff. Amazing restaurant. The perfect place to fall in Love.