Waldwick Vacations from $222

I wish there was a coffee maker in the room, also the TV was very small and angled away from the bed. It was super quiet, which was great, and very clean and warm.

The location was ideal for our stay. The restaurant food was amazing.

Beautiful place to be

​I have mixed feelings about this stay. The location is genuinely fantastic—walking distance to all major sites and very close to subway stations. However, the room condition and service did not match the price point. ​The Room: We were disappointed by the size and view. The biggest issue was cleanliness and safety; there were spots of mold in the shower, bathroom, and sink areas, and the TV had frayed wires coming out of the back There is also zero privacy between the room and the bathroom. Hallway noise was very loud, especially late at night. ​The Amenities: The gym is falsely advertised. The website lists Pelotons and ultramodern equipment, but in reality, it was rundown with just a few free weights and two treadmills (one broke while being used). The luggage robot also malfunctioned during both storage and retrieval. ​The Service: The check-in kiosks failed to pull up our reservation. When we asked "Mission Control" (front desk) for help, they were rude and acted inconvenienced. This happened again during the luggage robot storage and retrieval issues noted above. We waited over 30-minutes during retrieval for someone to respond - the manager "opened a ticket", but the engineer said he never received it - mind you, we had a flight to catch. However, I want to give a shout-out to the two "Ground Control" team members who were the highlight of the service experience and super helpful. ​Overall, you are paying for the location here, not the quality of the hotel.

I stay here often and the rooms are spacious clean and the hotel staff is very accommodating. I always have a wonderful experience and I highly recommend staying here. They also offer free breakfast and dinner which is a nice perk.