Borrowdale Vacations from $1,215

First of all there wasn’t clear information about extra charges(£20 a night) of car park when I booked this hotel. Bathroom was very dirty.

Staff were friendly. Building works going on, so not as clean as usual in main hall way. The stairs are wooden, so it was noisy at night when other visitors came in. The doors do not close softly, so this was noisy until midnight. Free parking with plenty of spaces available was very helpful, as parking in the area is residential. Room was compact (as advised in advert) but limited hanging space. Tea, coffee, milk and loo paper not replenished daily. Fridge was at ground level and hard to open at base of bed. TV did not work. Radiator heating could not be turned down, or off, so room very hot requiring window left open (so noise pollution as near to student accommodation) Bathroom tap kept coming off. The bathroom needs a new towel radiator or hanging rail that is off the ground for the large towels - these had to be hung over the shower and there was no hanging hook in the bathroom for clothing, only a windowsill. Though the window was frosted, it did need a blind for privacy as the room is overlooked and visible when light on at night. Hoping this constructive feedback helps the hotel to improve the room.

Fine for a 1 night Check in and out in the morning fine as long as don’t think in a premier inn after that or want something a bit more stylish then not for you

Though the building was very unclean - especially dirt stained carpet inside the building and unpleasant smell, the actual room and enclosed facilities were clean. I struggled to settle and sleep the first night as my room strongly smelled of cigarette smoke, as though previous guest had been smoking in it (discreetly). My room was located on 1st floor (couldn’t have been from outside smoke). I experienced good customer service. Well located with ease of public transport.

Refused to give us check in location etc until we'd provide passport details online for all guests, not just lead booker, was not stated this would be required before it was booked and paid, and after we stated we did not have this for one first they became unresponsive until after check in would have been, also the pre check in form they sent states that the advertised check out time is a additional cost, avoid these scammers.