Watercity Waterpark Tours

Le rapport qualité/prix n’est pas équilibré.

Ignored and Disappointed: Poor Communication by Hotel Management When we extended our stay, the hotel staff failed to inform us about a special 50% May discount. Although the manager later compensated us nicely, our experience with the hotel’s loyalty program has been extremely disappointing. Since our stay, we've made multiple attempts to register for the hotel’s loyalty membership. Despite discussing this directly with reception upon checkout (we were promised a follow-up that never came) and sending three subsequent emails, we've received no response whatsoever. It feels as though the hotel is deliberately avoiding our registration to prevent us from receiving the 10% discount on our next visit, especially concerning given their initial oversight regarding the 50% discount. We remain puzzled by this complete lack of communication from hotel management.

The rooms were lovely and clean. They were basic compared with the rest of the hotel, they could have done with some more storage or drawers. Food was good, entertainment was great, the children’s pool was a little small but done the job and there was always sun beds. I’d happily go back and I never usually say that