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del Lago Resort & Casino

Photo gallery for del Lago Resort & Casino

Premium bedding, minibar, in-room safe, desk
Premium bedding, minibar, in-room safe, desk
Deluxe Suite, 1 Bedroom, 2 Bathrooms | Living room | Flat-screen TV
Premium Room, 1 King Bed, Refrigerator | Premium bedding, minibar, in-room safe, desk
Premium bedding, minibar, in-room safe, desk

Overview of del Lago Resort & Casino

del Lago Resort & Casino

4.0 star property

4.4/5 Excellent

Popular amenities

  • Free WiFi
  • Parking included
  • Air conditioning
  • Spa
  • Restaurant
  • Gym
Map
1133 Route 414, Waterloo, NY, 13165

Explore the area

  • Popular Locationdel Lago Resort & Casino1 min walk
  • Popular LocationSeneca Meadows Wetlands Preserve5 min drive
  • Popular LocationWaterloo Premium Outlets13 min drive

Room options

About this area

Waterloo

Del Lago Resort & Casino is located in Waterloo. The area's natural beauty can be seen at Women's Rights National Historical Park and Lake Hiddenwood State Park, while National Memorial Day Museum and National Women's Hall of Fame are cultural highlights. Muranda Cheese Company and Seneca Lake Sprayground are also worth visiting.

What's nearby

  • del Lago Resort & Casino - 1 min walk
  • Seneca Meadows Wetlands Preserve - 5 min drive
  • Montezuma Winery - 8 min drive
  • National Memorial Day Museum - 8 min drive
  • Waterloo Premium Outlets - 13 min drive

Restaurants

  • Iron Skillet - 8 min walk
  • Magee Diner - 12 min walk
  • Dunkin' - 6 min drive
  • Pizza Hut - 6 min drive
  • Connie's Diner - 8 min drive

About this property

del Lago Resort & Casino

4-star hotel
Consider a stay at del Lago Resort & Casino and take advantage of a casino, a nightclub, and a roundtrip airport shuttle. For those hoping to try their luck, this hotel boasts amenities like 66 casino gaming tables and 1700 slot machines. Treat yourself to a Swedish massage, a body scrub, or a facial at Spa del Lago, the onsite spa. Be sure to enjoy a meal at any of the 7 onsite restaurants, which feature brunch and more. Stay connected with free in-room WiFi, and guests can find other amenities such as a coffee shop/cafe and a garden.
You'll also find perks like:
  • Free self parking
  • Buffet breakfast (surcharge), express check-out, and ATM/banking services
  • Wedding services, a 24-hour front desk, and luggage storage
  • Guest reviews give good marks for the breakfast and helpful staff
Room features
All 205 rooms have comforts such as 24-hour room service and premium bedding, in addition to perks like air conditioning and bathrobes. Guest reviews highly rate the comfortable rooms at the property.
Other conveniences in all rooms include:
  • Rollaway/extra beds (surcharge) and free cribs/infant beds
  • Bathrooms with rainfall showers and free toiletries
  • Flat-screen TVs with premium channels
  • Refrigerators, coffee/tea makers, and heating

Languages

English, French, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Property is disinfected using an electrostatic sprayer
Sheets and towels are washed at 60°C/140°F or hotter

Social distancing

Contactless check-out
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available
  • 24-hour roundtrip airport shuttle (surcharge)

Food and drink

  • Breakfast available for a fee: USD 12.00 per person
  • 7 restaurants and 1 coffee shop/cafe
  • 4 bars/lounges
  • 24-hour room service

Restaurants on site

  • Vine Bar & Grill
  • Portico By Fabio Viviani
  • Farmers Market Buffet
  • Sociale
  • Food Court

Things to do

  • 24-hour fitness center
  • Full-service spa
  • Nightclub

Family friendly

  • Free cribs/infant beds
  • Laundry facilities
  • Refrigerator
  • Rollaway/extra beds (surcharge)

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Elevator
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Vending machine

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • Business center
  • Computer station
  • Meeting rooms

Outdoors

  • Garden

Spa

  • 14 treatment rooms
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Detox wraps
  • Facials
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - prenatal
  • Massage - Swedish
  • Massage/treatment rooms
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Assistive listening devices available
  • Braille signage
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Wheelchair-accessible parking
  • Wheelchair accessible (may have limitations)

More

  • 66 casino gaming tables
  • 1700 casino slot machines
  • Casino
  • Communal living room
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Free cribs/infant beds
  • Heating
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • Flat-screen TV
  • Premium channels
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar
  • Refrigerator

More

  • Desk
  • Free newspapers
  • Safe
  • Slippers

Similar properties

See similar properties

Policies

Check-in

Check-in from 4 PM - 3:30 AM
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 25.0 per day
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: USD 150.0 per night
  • An effective city/local tax rate of 4.0 percent will be charged
  • Resort fee: USD 15.00 per accommodation, per night
The resort fee includes:
  • Health club access
  • Fitness center access
  • Nearby fitness center access
  • Business center/computer access
  • Internet access
  • Phone calls
  • In-room safe
  • In-room safe and safe insurance
  • In-room bottled water
  • In-room coffee
  • Self parking
  • Valet parking

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: USD 12.00 per person (approximately)
  • Airport shuttle fee: USD 100.00 per vehicle (one way)
  • Rollaway bed fee: USD 25.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Guests under 18 years old are not allowed in the spa, and guests under 18 years old are only allowed with adult supervision

Property is also known as

Lago Resort Casino Waterloo
Lago Resort Casino
Lago Casino Waterloo
Lago Casino
del Lago Resort & Casino Hotel
del Lago Resort & Casino Waterloo
del Lago Resort & Casino Hotel Waterloo

Frequently asked questions

Is del Lago Resort & Casino pet-friendly?

No, pets are not allowed at this property.

How much does it cost to stay at del Lago Resort & Casino?

As of Dec 3, 2022, prices found for a 1-night stay for 2 adults at del Lago Resort & Casino on Dec 7, 2022 start from $129.0, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at del Lago Resort & Casino?

Self parking is free at this property.

What time is check-in at del Lago Resort & Casino?

Check-in is from 4 PM - 3:30 AM.

What time is check-out at del Lago Resort & Casino?

Check-out is at 11 AM.

Does del Lago Resort & Casino provide a shuttle to the airport?

Yes, there's an airport shuttle. A fee of USD 100.00 per vehicle applies.

Where is del Lago Resort & Casino located?

Situated in Waterloo, this spa hotel is within 9 mi (15 km) of Montezuma Winery, National Memorial Day Museum, and Women's Rights National Historical Park. Lake Hiddenwood State Park and Montezuma National Wildlife Refuge are also within 9 mi (15 km).

Can I cancel my reservation for free at del Lago Resort & Casino and receive a full refund?

Yes, del Lago Resort & Casino offers free cancellation on select room rates, because flexibility matters! Please refer to del Lago Resort & Casino cancellation policy on our site for more details about any exclusions or requirements.

Overall score and ratings

4.4

Excellent

Rating 5 - Excellent. 645 out of 1000 reviews" "
" "5 - Excellent 65%
Rating 4 - Good. 210 out of 1000 reviews" "
" "4 - Good 21%
Rating 3 - Okay. 76 out of 1000 reviews" "
" "3 - Okay 8%
Rating 2 - Poor. 51 out of 1000 reviews" "
" "2 - Poor 5%
Rating 1 - Terrible. 18 out of 1000 reviews" "
" "1 - Terrible 2%

4.5/5

Cleanliness

4.5/5

Staff & service

4.3/5

Amenities

4.6/5

Property conditions & facilities

4.4/5

Eco-friendliness

5/5 Excellent

Leona
Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I pad for room service didn’t work
Stayed 1 night in Nov 2022

5/5 Excellent

Yuchen
Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Nov 2022

5/5 Excellent

Emily
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and welcoming environment. Very pretty rooms with plenty of areas for charging devices which is always a plus. I didn’t love that the only elevators were a very long walk down a narrow corridor to get to the hotel room. Seems like a second elevator bank would be helpful. Great food and casino fun and clean!
Stayed 1 night in Nov 2022

5/5 Excellent

Christian
Traveled with family and small children, Traveled with group, Business traveler, Traveled with partner, Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2022

5/5 Excellent

Scott
Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities

5/5 Excellent

Sharon
Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were spacious, clean, and comfortable. All staff were gracious and helpful, very friendly. A very nice facility. We were here for a concert (in The Vine) and seats there were extremely comfortable!
Stayed 1 night in Nov 2022

3/5 Okay

Laurenda
Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean and the staff were very friendly. It was very over priced and they double charged my credit card
Stayed 1 night in Oct 2022

4/5 Good

Ted
Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A gorgeous facility. We stayed there for 2 nights while we explored the area. We did not go to the casino except just to look at it. Most of the players looked depressed. But the price during the week is very reasonable.
Stayed 2 nights in Oct 2022

5/5 Excellent

Lisa
Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is wonderful.
Stayed 1 night in Oct 2022