2/10 Terrible
Kenneth, Sydney
23 jul. 2025
No le gustó: Condiciones de la propiedad
The day before we were due to arrive, we were contacted by a colleague who said she was acting on behalf of the host. She said due to unforseencircumstances they would need to offer us another property. The place they offered was nowhere near Horseshoe Bay, but instead was a rundown suburban house in North Vancouver. When we arrived we were shocked. A truck was parked in the driveway; the bed was not made up in the master bedroom; the bath had some mould and there were no plugs; the patio outside had the cleaning equipment just sitting there and random stuff (e.g. empty coat hangers) hanging up; the garden was overgrown; there was no way to make coffee. I could go on. We sent pictures at 5pm on Friday, complaining about the property, but she didn't get back to us until Saturday morning! So we had no choice but to stay. Then, when she did write back she said that she should not be expected to answer emails after 5pm, because that is outside her work hours. The whole experience was dreadful. I can provide the name and email address of the person we dealt with but don't want to do that in public feedback. We have stayed in 30 rental properties in the last 30 days, and this is BY FAR the worst experience we have had.
Kenneth
Se hospedó 1 noche en julio de 2025